NHS Experience including stakeholder management

Sam Hardy | Sunday, February 16th, 2020

HEE/NHS had a history of poor data synchronisation between TIS/ESR leading to multiple manual workarounds.

Our team was tasked with persuading Trusts to rely on the synchronised data after implementing a new bi-directional interface:

-Held in-person sessions to list perceived issues.

-Produced a full process map to show coverage of the full business process.

-Clearly communicated and verified progress to plan for resolving issues.

-Iteratively developed interface with regular stakeholder show-and-tells.

This resulted in:

-Full process mapped and all queries from the trust were resolved.

-Trusts adopted new process due to collaborative/transparent development process.


Filed under: Clients, Solutions