Sam Hardy | Sunday, February 16th, 2020
HEE/NHS had a history of poor data synchronisation between TIS/ESR leading to multiple manual workarounds.
Our team was tasked with persuading Trusts to rely on the synchronised data after implementing a new bi-directional interface:
-Held in-person sessions to list perceived issues.
-Produced a full process map to show coverage of the full business process.
-Clearly communicated and verified progress to plan for resolving issues.
-Iteratively developed interface with regular stakeholder show-and-tells.
This resulted in:
-Full process mapped and all queries from the trust were resolved.
-Trusts adopted new process due to collaborative/transparent development process.