Solutions

Successfully delivered Front End development utilising JavaScript and HTML

published on Thursday, November 28th, 2019

Our team leveraged JavaScript/HTML for developing the configurable Recruitment Dashboard for IT Recruitment Marketplace: -Designed/developed conditional candidate details entry; allowing variable number of roles and variable number of achievements per role; automating candidate details capture/display. -Implemented configurable multi-stage recruitment-pipeline; allowing bespoke recruitment pipelines creation utilising reusable components: candidate details capture/CV scoring/remote & face-to-face interview scoring/candidate […]

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Filed under: Clients, Solutions

Successfully developed WordPress Content Management Systems

published on Monday, November 25th, 2019

Our team successfully developed an Automated Recruitment Dashboard for IT Recruitment Marketplace leveraging WordPress-CMS: -Implemented custom roles for candidates/administrators/authors/approvers/publishers. -Implemented individual branding for organisations/departments/teams. -Created custom post types for companies/departments/teams/candidate profiles/roles. -Designed/developed custom templates for display; including: carousels and conditional filtered lists for displaying candidates/roles. -Implemented custom workflows for content creation, management and display; including […]

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Filed under: Clients, Solutions

Work in partnership with HEE so that knowledge and skills can be shared to support any alpha services that are developed

published on Wednesday, October 30th, 2019

Problem: Royal Mail had workforce planning and retention issues; requiring in-depth analysis of data through Machine Learning (ML). Our team: -Made recommendations for a ML platform/process. -Collaborated with Royal Mail staff to identify staff groups; establishing risks/issues blocking retention. -Established ETL process for leveraging existing datasets; iteratively developing algorithms for use by ML development teams. […]

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Filed under: Clients, Solutions

Experience working with NHS-specific datasets

published on Monday, October 21st, 2019

Problem: HEE required a bidirectional integration with NHS-specific datasets. Our team: -Analysed and documented the NHS (Electronic Staff Register) and HEE (Trainee Information System) datasets. -Mapped/developed transformations between NHS and HEE. -Designed/developed ‘as-is’ and ‘to-be’ data flows. -Created/updated schemas to standardise data inputs; identifying master data across both datasets (facilitating ‘store once/replicate’ policy for NHS/HEE […]

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Filed under: Clients, Solutions

Experience working on developing or enhancing Recruitment technologies/platforms

published on Tuesday, September 17th, 2019

Our team successfully developed an Automated Recruitment Dashboard for IT Recruitment Marketplace leveraging WordPress-CMS: -Implemented custom roles for candidates/administrators/authors/approvers/publishers. -Implemented individual branding for organisations/departments/teams. -Created custom post types for companies/departments/teams/candidate profiles/roles. -Designed/developed custom templates for display; including: carousels and conditional filtered lists for displaying candidates/roles. -Implemented custom workflows for content creation, management and display; including […]

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Filed under: Clients, Solutions

Experience designing and deploying ML services within the NHS

published on Monday, September 9th, 2019

Problem: Historic sales data not driving NHS purchasing decisions. Our team: -Collaborated with stakeholders to agree objectives, target features, data inputs and expected improvements. -Collaboratively agreed success measures. -Agreed a ‘hold-out validation set’ evaluation protocol with stakeholders. -Extracted, transformed, loaded data from multiple disparate NHS databases; based on agreed data extraction policies including: missing data, […]

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Filed under: Clients, Solutions

Case Study: HMRC Messaging Delivery Group Digital Transformation

published on Thursday, September 5th, 2019

HMRC required a Digital Transformation team to provide integration services for new HMRC Digital Services. Our consultants: Worked in conjunction with in-house & third-party suppliers to collaboratively create Brexit-critical Digital Services; leveraging existing legacy systems and new bespoke & COTS applications; for the Customs domain. Established integrations with European Union (EU) systems: facilitating the continued […]

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Filed under: Case Study, Digital Transformation, Solutions

Case Study: HMRC Messaging Delivery Group Agile Adoption

published on Monday, August 12th, 2019

HMRC required a new agile team to provide integration services for new HMRC Digital Services. Our consultants: Created a multi-disciplinary Scrum Team comprising: a Scrum Master, a Technical Business Analyst (acting as pseudo-Product Owner), a Lead Developer, two Senior Developers and an Automated Tester. Created an Agile Backlog (leveraging JIRA) in conjunction with the wider […]

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Filed under: Agile Adoption, Case Study, Solutions

Successfully utilised and implemented Web analytics (Google Analytics)

published on Monday, July 22nd, 2019

Our team implemented Google Analytics at IT Recruitment Marketplace : -Identified popular content and fed it back on organisation, department and team basis. -Captured entry points allowing organisations to get best value from advertising of roles. -Utilised exit points to establish reasons for incompletion of applications; feeding lessons learned into development process and content creation […]

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Filed under: Clients, Solutions

Agile Coaching certification/Agile delivery certification/Project management certification Coaching certification

published on Monday, July 8th, 2019

Significant (20+ years) agile development, delivery, support and mentoring experience; with relevant certifications including: -Agile Coaching & Delivery: -Certified Scrum Master (Scrum.org) -Certified Product Owner (Scrum.org) -Six Sigma Green Belt -Project Management Traditional -Prince II Foundation -Prince II Practitioner

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Filed under: Agile Delivery, Solutions

Experience in successfully performing interaction/UX design

published on Friday, June 28th, 2019

Our team completed successful iterative interaction/UX design at MediaPharm ; working collaboratively with stakeholders: -Identified the audience, creating user personas for anticipated functionality. -Defined functional and non-functional requirements based on user research; prioritising backlog based on business value. -Established a data dictionary and created design patterns for agreed functions. -Created wireframes for usability testing; feeding […]

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Filed under: Clients, Solutions

Synchronise New Digital Service with Mainframe Legacy System

published on Friday, March 8th, 2019

Our consultants engaged at HMRC to: Design a system to provide two-way synchronisation of Tariff, Quota and Payment data between a new Digital Service being built on a ESB/MicroService-architecture and an existing legacy mainframe system. Setup a CI/CD process to manage the integration, testing & deployment of new code. Provide file movement and manipulation, as […]

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Filed under: Solutions, Systems Integration

Experience of working for a Government department

published on Thursday, March 7th, 2019

At HMRC, we utilise Scrum/Kanban/SAFe/Lean-techniques to deliver from simple changes to a workflow to enterprise-wide-programmes. Our Scrum-Teams apply agile-best-practises; including: •TDD •Continuous-build/integration •Automated-testing (functional/non-functional) •Continuous-deployment •Processes/procedures built-up with extensive experience in Digital-Transformation-Programmes. Scaling resource levels to meet HMRC’s needs: •25/50/100+ •Seamlessly-integrating new-joiners. Engagement-key-points: •15 agile-teams •14 concurrent-Programmes/Release-Trains/Projects •100+ consultants working collaboratively with each-other/external-teams(client/third-party suppliers of […]

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Filed under: Agile Delivery, HMRC, Solutions

Demonstrable experience and track record of providing cloud-based hosting and support services for digital products

published on Thursday, March 7th, 2019

HMRC required the Customs-Declaration-Service(CDS)-development/delivery-mechanism migrating from Fujitsu-Private-Cloud to AWS. Our consultants developed an implementation-plan, conducted Proof-Of-Concepts(POC), then migrated the CDS-CI/CD-processes, automated-testing/mocking-framework, environments and existing Integration-Services to AWS. We added RedHat/WSO2 upgrades and completed everything in four-weeks; without any disruption to CDS-delivery-schedule. We subsequently added features including: S3, RDS, EC2, EBS, clustering, Availability-Zones and Virtual-Private-Clouds; providing […]

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Filed under: Solutions, Systems Integration

Experience of having delivered data management frameworks, including practical strategies and policies, for the management of data – its use and quality

published on Thursday, March 7th, 2019

Ford required a new data-management-framework to allow a store-once/use-multiple-times-policy for technical information across all of Ford’s vehicle-models. Our consultant managed the development/support of an XML-based system: •New data-types (Tags) managed through Global-Governance-process. •Tag/Attribute/Element structure allows feature-rich for consuming-systems. •Content separate to presentation to flexibly-feed disparate-systems. •Elements/Attributes allow regionalised-versions. •Consistent data-entry enforced through defined fields/XML-schemas. •Data-model […]

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Filed under: Solutions, Systems Integration

Have experience in delivering a management information dashboard service to be used by multiple organisations or business units

published on Thursday, March 7th, 2019

Our consultants engaged at Ford to: •Design/Develop a Data-Warehouse for all country teams across EMEA & APAC. •Ensure the integrity of the data from the mainframe/database systems. •Extract/Transform/Load data using DataStage into a TeraData database. •Display the management information on a dashboard using WebFocus. In addition, our consultants: •Controlled the update of data via Autosys. […]

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Filed under: Solutions, Systems Integration

Worked on a project with multiple (client) partners

published on Thursday, March 7th, 2019

Our consultants were instrumental in HMRC’s discovery & Alpha on the Brexit-Critical Border-Systems-Programme. We worked closely with 8 separate business-partner teams to identify overlapping functional areas; consolidating 8 separate Backlogs & reducing Features by 23%. This led to a consolidated infrastructure requirement; reducing licensing by 30%, Development by 20% & support/maintenance by 12%. We worked […]

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Filed under: Solutions, Systems Integration

Share their work freely and openly with the partner organisations and the wider community

published on Thursday, March 7th, 2019

Our consultants established a new Integration-development centre at HMRC with a remit for providing reusable services for other project development teams. We established a library of integration patterns with reference implementations; ensuring appropriate documentation was in place for the wider community; including HMRC in-house teams & other suppliers. The team created a Test-Framework for functional/non-functional […]

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Filed under: Solutions, Systems Integration

Demonstrate experience designing services for a wide range of digital skills and confidence

published on Thursday, March 7th, 2019

Ford’s Content-Management-System was being used inefficiently by non-technical-users. Our consultant evaluated-the-system/its use; concluding: •User-Groups spread globally/using system in different-ways •High-turnover of users-knowledge not retained •Lack-of-understanding leading to incorrect reporting-of-defects/wasting IT-team’s time. Our consultant improved effectiveness by: •Fortnightly review-sessions for heavily-used-features – added to training knowledge-base. •Video-Product-Demos for new-development; ensuring clear-instructions available. •Trained key-users across regions […]

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Filed under: Solutions, Systems Integration

Demonstrate a track-record of user-centred design and Agile approaches

published on Thursday, March 7th, 2019

Barclays had multiple-business-requirements for User-centric web-design in the Personal-Finance-division; including: cross-sale-advertising, agreement-in-principle for mortgages, personal-loan-applications, corporate/social-responsibility-content, media/public-relations-repository We provided analysis/prototype-design/development within the Interactive-Design-Centre helping the business to visualise the end-state-solution. We provided leadership/management in the Centre leading an agile-team of six prototype-designers/developers; adopting an iterative/Continuous-Integration/Delivery Agile-approach. We used a full user-centred web-design process comprising: working […]

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Filed under: Solutions

Have experience of working to the GDS service design manual

published on Thursday, March 7th, 2019

Our consultants engaged at HMRC to: •Establish a new Development-Centre that adhered to the principles of the Technology-Code-of-Practice. •Set-up a Fujitsu-Private-Cloud-based, open-source(WSO2)/open-standards(Java), Continuous-Integration/Delivery-system that embedded/enforced the Digital-Service-Standards. •Utilised a defense-in-depth security-policy, ensuring data remained private but was available for multi-system reuse; reducing Total-Cost-of-Ownership and meeting the security requirements of HMRC & OGD’s (including DEFRA, DIT […]

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Filed under: Solutions, Systems Integration

Provide a multi-disciplinary team, including user research, service design, and delivery management

published on Thursday, March 7th, 2019

At HMRC we provide a multi-disciplinary-Agile-teams (User-Research/Analysis/Service-Design/Development/Delivery/Support/Maintenance) working on 14 concurrent-Programmes/Release-Trains/Projects and providing 80+ Services. We utilise Scrum/Kanban/SAFe/Lean-techniques to deliver from simple changes to a workflow to enterprise-wide-programmes; embedding user-research/feedback throughout service design & delivery. Our Scrum-Teams apply agile-best-practises; including: •TDD •Continuous-build/integration •Automated-testing (functional/non-functional) •Continuous-deployment •Processes/procedures built-up with extensive experience in Digital-Transformation-Programmes. We work collaboratively […]

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Filed under: Solutions, Systems Integration

Have experience working with a range of xAAS products / providers

published on Thursday, March 7th, 2019

HMRC required a new development-centre that embraced an xAAS-approach. Our consultants leveraged the existing IaaS Fujitsu-Private-Cloud and Cap-Gemini’s Integration/Deployment platform (PaaS) for deploying/hosting Digital-Services. Once HMRC had developed an in-house AWS-Cloud-platform (PaaS) we migrated all existing services, service-development/testing/deployment & environments across in four-weeks. We then extended the in-house PaaS to take advantages of AWS’s other […]

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Filed under: Solutions, Systems Integration

Have experience successfully executing legacy system / cloud migration projects

published on Thursday, March 7th, 2019

HMRC-MDG required the CDS-development/delivery-mechanism migrating from Fujitsu-Private-Cloud to AWS. Our consultants developed an implementation-plan, conducted Proof-Of-Concepts(POC), then migrated the CDS-CI/CD-processes, automated-testing & mocking-framework, environments and existing Integration-Services to AWS. We added RedHat/WSO2 upgrades and completed everything in four-weeks; without any disruption to CDS-delivery-schedule. We subsequently added features including: clustering, Availability-Zones and Virtual-Private-Clouds; providing value-for-money/resilient-infrastructure. We […]

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Filed under: Solutions, Systems Integration

Have experience working to principles described in the Technology Code of Practice

published on Thursday, March 7th, 2019

HMRC-MDG required a new Development-Centre that adhered to the principles of the Technology-Code-of-Practice. Our consultants setup a Fujitsu-Private-Cloud-based, open-source(WSO2)/open-standards(Java), Continuous-Integration/Delivery-system that embedded/enforced the Digital-Service-Standards. The system utilised a defense-in-depth security-policy, ensuring data remained private but was available for multi-system reuse; reducing Total-Cost-of-Ownership. The SOA-type Middleware/MicroServices-system integrated legacy/COTS-systems; providing accessible Digital-Services based on User-Needs. The migration […]

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Filed under: Solutions, Systems Integration

Have experience advising on design of modern system architectures

published on Thursday, March 7th, 2019

HMRC required European-Union data in legacy-systems. Our consultants designed, developed, deployed & supported a Cloud-agnostic, Open-Source, MicroServices-architecture solution delivering Distributed Business Processes. We embraced-Containerisation through Docker & Kubernetes; giving vertical-scalability, self-healing, resilience & high-availability. We utilised Vault for Secrets-Management, created an automated-Continuous-Integration/Deployment-system using Jenkins, Maven, Artifactory, GitLab, SonarQube, SOAPUI & JMeter. We created a Guaranteed-Delivery […]

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Filed under: Solutions, Systems Integration

Experience using natural language processing and machine learning technologies

published on Thursday, November 15th, 2018

Problem: IT Recruitment Marketplace required an automated candidate matching service. Our team: Discovery -Conducted multiple-user-workshops; establishing requirements for Artificial-Intelligence(AI)/Natural-Language-Processing(NLP)/Machine-Learning(ML) to automate user-journeys. Alpha Conducted iterative (user-based-feedback) prototype-development based on high-risk backlog-items: -Automated-CV-categorisation based on submitter-organisation/subject/type; sending through JIRA-workflows for processing – including conversion of action-items to JIRA-tasks for tracking through to completion. -NLP using Tensorflow […]

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Filed under: Clients, Solutions

Agile testing and QA including automation tools, unit, integration, functional, non-functional tests

published on Tuesday, November 6th, 2018

At HMRC, we provided a testing-framework compliant with modern standards; including ISO 29119. We adopted an ‘automate-by-default’ approach, creating functional/non-functional Framework utilising Jenkins, SOAPUI, JMeter, Java & Groovy. Our independently-audited Quality-Assurance-strategy/testing-framework is ISO 29119 compliant for concepts & definitions, process, documentation, techniques and keyword-driven-testing. Other Delivery Groups on the Customs Declaration Service programme & other projects […]

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Filed under: Agile Delivery, HMRC, Solutions, Transformation

Deliver capability within an existing enterprise governance framework (including pre-existing architecture, engineering practices, CI/CD pipeline and QA approval processes)

published on Tuesday, November 6th, 2018

Our consultants created a new Integration-development capability for HMRC to work on Brexit-critical-Programmes/Projects. Working within existing Chief Technology Office, Security & Programme-Management governance, we used whitelisted technologies to develop open-source, Cloud-agnostic, MicroService/ESB-based back-end headless-services to be consumed by various project-teams developing end-to-end business services. We worked with the existing provider of CI/CD-pipeline; iteratively improving the […]

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Filed under: Agile Delivery, HMRC, MicroServices, Solutions, Transformation

Provide close knit, technically led JAVA development teams. It is essential you can demonstrate they have experience of successful efficient delivery as pre-existing teams

published on Monday, November 5th, 2018

Our consultants led the formation of 12 Development-Scrum-Teams (comprising Business Analysis, Automated Testing, Delivery Management & Integration/Java Development) to HMRC’s Messaging-Delivery-Group; delivering reusable back-end headless-services based on Java MicroServices and utilising Enterprise Integration Patterns including: Request/Reply, Correlation-ID, Dead-Letter-Channel, Message-Bus, Event-Message, Point-to-Point-Channel, Publish/Subscribe-Channel, Guaranteed-Messaging, Content-Based-Router, Broadcast/Aggregate, Canonical-Data-Model & Wire-Tap. Our consultants have been working together for up […]

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Filed under: HMRC, MicroServices, Solutions, Transformation

Ability in implementing software using the following development practices and processes; domain-driven design (DDD), Behaviour-driven development (BDD) and Test-driven development (TDD)

published on Friday, November 2nd, 2018

Our consultants iteratively-developed solutions with HMRC for extracting data from EU-systems before making it available for legacy-systems based on DDD principles. We agreed a canonical-data-model with business-users, leveraging a single-repository (PostGreSql)  and employing separate bounded-contexts to present data to different legacy-systems. We re-developed the Programme-Backlogs to be Feature-Based facilitating a move to BDD; ensuring component-teams […]

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Filed under: Agile Delivery, HMRC, Solutions, Transformation

Designed and delivered MicroService based products; including system integration, where there are teams from multiple suppliers, managing multiple cross stream dependencies

published on Friday, November 2nd, 2018

Our consultants work with HMRC; designing/delivering Open-Source MicroService back-end/Middleware-Services and leading the integration of COTS/Legacy/Bespoke-components supplied by: HMRC-in-house, IBM, Euro-Dynamics, Accenture, CapGemini & Equal-Experts across 13-parallel streams in three cross-dependent programmes/projects. We delivered back-end Headless-services to other suppliers; including: MicroServices configuration storage – Hashicorp-Consul. Digital-Certificates storage – Hashicorp-Vault. Access control/security/log-management – API-Gateway/Service-Mesh(Docker/Kubernetes)/LDAP/Kafka/ELK. Consolidated Notification Service […]

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Filed under: Containerisation, HMRC, MicroServices, Solutions

Planned and delivered Agile projects, within complex transformation programmes, adopting waterfall methods for tracking and reporting progress alongside Roadmap based planning

published on Thursday, November 1st, 2018

Our consultants work with HMRC to plan/deliver the complex Brexit-critical Customs Declaration Service and Border Systems Programme Transformation Programmes under a Scaled Agile Framework Environment; leveraging Roadmap Based Planning and reporting in an Iterative Waterfall Framework. We lead collaborative initiatives at Programme Increment Planning; planning 10-week increments and then coordinating delivery on a sprint-by-sprint basis […]

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Filed under: Agile Delivery, HMRC, Solutions, Transformation

Experience of working in a local Authority environment or similar

published on Wednesday, October 24th, 2018

Problem: Improve agile adoption across local authorities. Our team: -Conducted Agile adoption workshops for local authorities and businesses -Worked with Thurrock Council on Agile in Digital Transformation. -Worked with Southend Council on: -Agile in Digital Innovations Office. -Promoting agile-ways-of-working with the Robotics, AI and Technology Team. -Facilitated agile adoption with the Social Worker Service Transformation […]

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Filed under: Agile Delivery, Clients, Solutions

Experience of digital projects handling complex, sensitive data at scale

published on Wednesday, September 19th, 2018

Problem: HMRC required a Customs-Declaration-Service to handle 250 million+ complex/sensitive transactions/annum: Our team: Discovery -Collaborated on establishing user-journeys/personas during workshops/interviews; identifying key areas of sensitive-data. -Explored wider context for integrations with external-organisations requiring sensitive-data: DEFRA/Home-Office/Border-Force. Alpha -Iteratively designed/developed external-integrations with OGDs requiring sensitive-data. -Designed/developed secure data-at-rest/in-transit prototypes; iteratively tested/refactored based on ongoing user-feedback. -Designed/developed prototypes […]

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Filed under: HMRC, Solutions

Experience of managing successful delivery alongside other suppliers

published on Monday, July 16th, 2018

Problem: HMRC required an Integration-team to work alongside other suppliers. Our team: Discovery -Agreed goal/problem-definition with stakeholders. -Assessed user-journeys/personas; in-collaboration-with other teams (Cap-Gemini/Accenture/Equal-Experts/In-house). -Identified client-constraints; conducting cross-team-workshops; identifying overlaps/gaps across 4 value-streams in SAFe-programme/improvements/cost-savings. -Agreed cross-team Alpha-backlog with success-measures; ensuring cost-effective, viable-service. Alpha -Adopted risk-based-prioritisation; selecting high-risk integrations with Digital-Frontend/Rules-engine/finance-system/DataStore. -Focused on end-to-end journeys (with […]

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Filed under: HMRC, Solutions, Systems Integration

Successfully applied the skills outlined in the Government Digital Service Standards and the Cabinet Office

published on Monday, July 16th, 2018

Our team developed GDS compliant services at HMRC: -Developed Lean optimised JIRA workflows for Agile phased delivery: Idea, Discovery, Alpha, Beta and Live phases. -Adopted a User-Centric WCAG compliant approach; ensuring progress through each gate governed appropriately. -Designed/Implemented platform to provide multiple re-use opportunities; ensuring mandatory reuse of platform unless exception granted through governance process. […]

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Filed under: HMRC, Solutions

Experience using variety of user research methods, including prototyping

published on Friday, June 29th, 2018

Problem: HMRC required Live-Service and Operational-Management documentation. Our team: Discovery -Agreed goal/problem-definition with stakeholders through workshops; identifying need for Knowledge-Base. -Assessed user-journeys/personas; in collaboration with stakeholders through workshops/interviews. Alpha Conducted iterative (user-based-feedback) prototype-development based on high-risk backlog-items: -Automated document-categorisation based on department/subject/type; sending through JIRA-workflows for processing. -Smart-service-discovery using Hashicorp-Consul; facilitating multi-Cloud-architecture. -File-migration/management – file-system […]

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Filed under: HMRC, Solutions

Delivering projects/programmes with high levels of business process change and technology transformation

published on Friday, June 29th, 2018

Our team delivered the data-centric MASP Digital Service at HMRC ahead of schedule and under budget: -Conducted primary-user-research through workshops/interviews; resolving conflicts/managing stakeholder expectations. -Challenged status quo, championing a ‘we-can-do-better’-approach; incorporating continuous user feedback from non-technical stakeholders; implementing lean techniques to optimise process flows. -Collaborated in open/transparent manner following client’s high-level briefing; presenting reasoned/costed options […]

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Filed under: HMRC, Solutions, Transformation

Excellent knowledge of architectural approaches that are relevant to this work

published on Tuesday, May 15th, 2018

Our team has extensive experience of architecting new data centric systems; including the Oxford School of Drama(OSD): -SOA type architecture – decoupling data input/output from data storage; avoiding vendor lock in, reducing cost. -Service interfaces with external web based services (payment, transactional email, authentication, bulk email subscription, SMS); reducing development costs/risk. -Extensive use of Micro […]

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Filed under: Clients, MicroServices, Solutions

Experience of agile coaching within the context of more traditional project and programme management

published on Tuesday, April 24th, 2018

Problem: HMRC required a mixed (Traditional/Agile) design, development and delivery approach to integrate internal legacy-teams, third-party suppliers and EU-teams. Our team: -Analysed the existing project/programme management approaches; establishing: EU (Waterfall), Legacy (Waterfall/Kanban), third-party supplier (Scrum), Systems Integration Team (Scrum/Kanban). -Designed/implemented a wholistic programme/project management overlay; incorporating disparate delivery mechanisms through concentration on touch-points: -Requirements; functional […]

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Filed under: Agile Delivery, HMRC, Solutions

Experience, knowledge and understanding of validating graph data with SHACL

published on Monday, March 12th, 2018

Our team used SHACL to validate RDF graph data whilst evaluating a Schema Analyser service; first Implemented at HMRC: Discovery: -Understood requirements/user journeys/user personas; recommending Alpha concentrates on Graph database technologies to map data relationships. Alpha: -During investigation into RDF Triple Store wrote validation service to validate graph data based on key user journeys; including […]

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Filed under: HMRC, Solutions

Knowledge and experience of digital file formats and their identification and characterisation

published on Wednesday, February 21st, 2018

Our team utilised our extensive experience of digital file formats at HMRC; designing/implementing an enterprise wide File Transfer Service: -Mandated meta data file associated with file to be transferred (including file type identification); identifying file type determined by source. -File types included: CSV/text (EBCDIC/UTF-8)/PDF/XML/EDI/JSON/JPEG/Wav/Binary (encrypted). -Specifications agreed with internal/external/OGD(legacy/bespoke/COTS) system owners; documenting File type  characteristics. […]

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Filed under: HMRC, Solutions

Supporting the programme in robust vendor management and performance of third party delivery partners

published on Friday, January 12th, 2018

Our team managed third-party delivery partners at HMRC; including: -Established ‘Red Team’ governance structure to manage Cap-Gemini during re-architecture and Cloud migration of existing SDLC and existing services; achieving £1M+ refund of consultant fees to be offset against work programme. -Managed WSO2 software vendor relationship; reducing cost/license by 25%. -Managed Software-AG vendor relationship; establishing mitigations […]

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Filed under: Agile Delivery, Clients, HMRC, Solutions

Ability to deliver high quality work to a fixed timeline and budget

published on Tuesday, November 28th, 2017

Our team has a proven track record of completing time/budget limited HMRC Projects; utilising Scrum/Kanban/Lean and Agile methodologies: -Customs Declaration Service infrastructure migration from Fujitsu Private Cloud to AWS; including Operating System/Software version upgrades; Alpha phase eight weeks. -Border Systems Programme (8 Projects): resolved multiple cross dependencies; unknown overlaps; gaps/conflicts; Discovery phase four weeks. -Multi […]

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Filed under: Agile Delivery, HMRC, Solutions

Experience, knowledge and understanding of Extract, Transform, Load (ETL) processes

published on Tuesday, October 24th, 2017

Our team has extensive ETL experience at Carnival Cruises; including: Revenue Data Warehouse: -Identified/analysed/modelled multiple/disparate sources of data; including legacy flat files/XML database/SQL databases (MS/Oracle)/Excel spreadsheets/binary/csv/text files.  -Created domain/logical source data models. -Created mapping documents/XSL transformation scripts/data models for staging (target) database. -Meticulously tracked ETL process; ensuring dirty data identified/all source data accounted for in […]

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Filed under: Clients, Solutions

Excellent experience of implementing data models for use in live systems environments

published on Thursday, October 5th, 2017

Our team has extensive experience of designing and implementing data models into live Systems at DWP/HMRC/Carnival Cruises; including recently at Oxford School of Drama: -Designed/Iteratively implemented multi model database system incorporating structured data (SQL) and relationships (NoSQL Graph) for Drama School Records Applications and an associated Transformation Service: -Designed/implemented Canonical, Logical and Physical models. -‘As-is’ […]

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Filed under: Clients, HMRC, Solutions, Transformation

Strong project monitoring and management

published on Friday, September 29th, 2017

Our team designed/developed an agile project monitoring/management system for the Border Systems Programme at HMRC: Implemented a unified backlog across eight projects; reducing cost by 30% through consolidation of overlapping requirements. -Established a multi-stage SDLC; ensuring open, honest and transparent monitoring through JIRA dashboard open to all stakeholders. -Championed ‘Knowledge-Hub’; holding artifacts including: features/journeys/environments/systems/specifications/services/end-points/schema/releases/programmes/projects-details; facilitating […]

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Filed under: Agile Delivery, HMRC, Solutions

Ability to manage all aspects of the release cycle, including migration of existing data

published on Thursday, September 21st, 2017

Our team designed/implemented multiple development/release life cycles over 20+ years; including HMRC’s Knowledge Hub: -Analysis conducted discovery creating user journeys/personas; including migrating existing data. -Design identified database/user interface requirements; iteratively designed based on regular user feedback.  -TDD/Development defined automated testing framework using SOAPUI/Jmeter/Groovy/Xspec/SonarQube to test core product/interfaces. Developed code to Extract/Transform/Load; leveraging JUnit/Mockito for unit […]

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Filed under: HMRC, Solutions

Planning multi-year, complex technology and business change programmes/projects including resource and financial management, and dependency management

published on Tuesday, September 19th, 2017

Our team successfully planned/implemented a three year business change programme at HMRC: -Established ways of working, within existing governance/decision-making framework, for new business group; creating internal resource, financial and dependency management processes; automating many through JIRA workflows. -Created a new Systems Integration team of 100+; achieving a 50% saving compared to 3rd-party supplier. -Established Cloud-based […]

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Filed under: Agile Delivery, HMRC, Solutions

Expertise in the evaluation of a team or individuals’ agile maturity and evidence of tailoring of approach

published on Thursday, August 24th, 2017

Problem: HMRC Systems Integration team required agile maturity: Our team: -Assessed team as having limited agile capability. -Analysed the team’s future requirements assessing mix of: Scrum/Kanban/Lean/SAFe required. -Worked with team to develop Product-Management capability; creating agile-process around JIRA-workflows. -Revised SDLC establishing Backlog templating saving 8-hours/Scrum Team/Sprint. -Introduced multi-stage SDLC through Kanban; optimising architecture, pre-analysis, analysis, […]

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Filed under: Agile Delivery, HMRC, Solutions

Experience of successfully designing and delivering services aligned to GDS service standards or equivalent

published on Tuesday, August 22nd, 2017

Problem: HMRC required a GDS-Service-Standard Eu-systems Data-Extraction Service for consumption by legacy-systems: Our team: Discovery -Collaboratively agreed definition-of-problem with business through workshop. -Established user-journeys/personas/accessibility-requirements through workshops/interviews with diverse stakeholders. -Agreed constraints for policy/technology/processes were collated/documented whilst applying lean-techniques in process-mapping workshops; identifying opportunities to remove waste. Alpha -Iteratively designed/developed prototypes for Extract (from Eu-system), Transform […]

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Filed under: Agile Delivery, HMRC, Solutions

Successfully performed Testing & Quality Assurance in delivering or developing a Digital Service

published on Thursday, August 17th, 2017

Our team delivered an automated testing/QA framework at HMRC for the MASP Digital Service: -Agreed testing specifications for each features based on definition of done and acceptance criteria. -Applied a BDD/TDD approach to component and end-to-end development/testing. -Leveraged Maven to enforce templates for agreed design patterns. -Utilised SonarQube to ensure adherence to agreed coding standards. […]

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Filed under: HMRC, Solutions

Experience, knowledge and understanding of creating resilient and secure systems using IAM in a cloud

published on Thursday, July 27th, 2017

Our team created resilient/secure Cloud based systems for multiple clients: -Oxford School of Drama: Set-up/managed AWS instances/security groups/Lambdas/Cloudwatch events and IAM roles for Drama School Records Applications and Transformation Service. -Office for National Statistics: specified Cloud based secure Virtual Micro Data Laboratory for researcher access to restricted data. -HMRC: collaborated with architects to design/implement role […]

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Filed under: Clients, HMRC, Solutions

Experience managing successful delivery within a complex multi-organisation landscape

published on Saturday, July 15th, 2017

Problem: HMRC required a multi-disciplinary team to deliver the complex Border-Systems-Programme in a multi-organisation landscape: Our team: Discovery -Agreed goal/problem-definition with diverse stakeholders; through questionnaire/workshop. -Assessed user-journeys; collaborating with Digital/Risk/Cloud/Data/Finance/Security/Architecture teams. -Identified client constraints; conducting cross-team-workshops to identify gaps & cost savings across 8 projects. -Agreed cross-team risk-prioritised Alpha-backlog for testing ideas with success-measures; ensuring […]

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Filed under: Agile Delivery, HMRC, Solutions

Experience of effective documentation and transition of products into a live services team, including resolving defects after launch

published on Thursday, July 6th, 2017

Our team transitioned the Brexit critical Customs Declaration Service into Production for HMRC: -We developed a knowledge base using Neo-4J Graph-database, linking documentation to code and features; incorporating Service Management team as key stakeholders for content development. -Created a Blue/Green architecture ensuring no Production down time. -Developed a Deployment Data Manager tool to map code […]

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Filed under: HMRC, Solutions

Experience of coaching, mentoring, knowledge transfer and supporting teams, individuals and services to adopt agile values, behaviours, tools and technique

published on Monday, July 3rd, 2017

Problem: HMRC staff needed coaching/mentoring to improve agile adoption. Our team collaborated with client to grow an agile team to 200+: -3 people coached as Scrum Masters then mentored to achieve 2 Product/Delivery Managers and 1 Agile Coach; managing 12 Development Scrum Teams. -Coached/mentored 3 people to achieve Product Manager (Service Management, DevOps and Architecture); […]

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Filed under: Agile Delivery, HMRC, Solutions

Delivering complex transformation at HMRC

published on Friday, June 16th, 2017

Our SC-cleared team has 25+ years delivery-management experience of solving complex transformation-problems; including at HMRC: -Development/Delivery Leadership for new business transformation; growing new Systems-Integration team comprising 200+ Architects, Analysts, Developers, Testers, DevOps, Delivery-Managers and Scrum-Masters; adapting to evolving requirements in a continually changing environment. -Implemented Cloud-based IaaS/PaaS/SaaS providing resilient/reusable technical and business services to internal […]

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Filed under: Agile Delivery, HMRC, Solutions, Systems Integration, Transformation

Working as a team with our organisation as well as suppliers

published on Thursday, May 11th, 2017

Our team mentored the in-house team through ‘Red Team’ efficiency/cost reduction programme with Fujitsu and Cap-Gemini at HMRC: -Established transparent cost model for infrastructure and service development; establishing roadmaps for efficiency savings. -Led Fujitsu through infrastructure Cloud-migration; reducing hosting/maintenance costs by 90%. -Led Cap-Gemini through re-architecture (monolithic deployment to SOA); increasing deployments from fortnightly to […]

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Filed under: Agile Delivery, HMRC, Solutions

Drive outcomes making decision effectively while also considering the point of view of others

published on Wednesday, April 19th, 2017

Our team led the HMRC team responsible for integrating multiple suppliers’ deliverables: -Agreed goal/problem definition with stakeholders. -Assessed user journeys/personas; in collaboration with other teams (Cap Gemini/Accenture/Equal Experts/In house). -Identified client constraints; conducting cross team workshops; identifying overlaps/gaps across 4 value streams in SAFe programme/improvements/cost savings. -Agreed cross team backlog with success measures; ensuring cost effective, […]

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Filed under: Agile Delivery, HMRC, Solutions

Understanding and experience of agile governance for service design in line with the GDS principles

published on Wednesday, February 15th, 2017

Problem: HMRC required agile governance aligned to GDS principles. Our team: -Developed Lean-optimised JIRA workflows for Agile phased-delivery: Idea, Discovery, Alpha, Beta and Live-phases. -Adopted a User-Centric WCAG-compliant approach; ensuring progress through each gate governed appropriately. -Designed/Implemented platform to provide multiple re-use opportunities; ensuring mandatory reuse of platform unless exception granted through governance-process. -Adopted iterative-approach […]

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Filed under: Agile Delivery, HMRC, Solutions

Knowledge and experience of agile tools, product and software development ability to select the right tools eg Jira, MS Planner

published on Monday, December 19th, 2016

Problem: HMRC required agile tools/product/software knowledge to select the tools for agile transformation. Our team: -Assessed client needs against various backlog management tools (JIRA, Rally, Trello, Excel); selecting/implementing JIRA. -Assessed client needs/constraints against Collaboration tooling (Slack, Google Docs, SharePoint); selecting Slack and SharePoint. -Created bespoke Deployment Management tool utilising Neo4J (Graph-database) facilitating multi-team/multi-programme deployments on […]

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Filed under: Agile Delivery, HMRC, Solutions

Strong client upskilling and knowledge transfer capability

published on Wednesday, November 9th, 2016

Our team collaborated with the HMRC-client; growing an agile team of 200+ over 3 years: -3 people coached as Scrum-Masters then mentored to achieve 2 Product/Delivery-Managers and 1 Agile-Coach; managing 12 Development Scrum-Teams. -Coached/mentored 3 people to achieve Product-Manager (Service-Management/DevOps/Architecture); utilising Kanban. -Coached/mentored team of 4 Business-Operations personal; leveraging Lean-techniques to optimise Business-Processes then automating […]

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Filed under: Agile Delivery, HMRC, Solutions

Successfully applied and utilised Agile delivery skills in the course of delivering a Digital Service

published on Wednesday, October 5th, 2016

We delivered MASP Digital Service at HMRC; utilising Scrum/Kanban/Lean-Agile-methodologies: -Conducted secondary user research reviewing available documentation/primary user research through workshops/interviews; resolving conflicts/managing stakeholder expectations. -Identified user journeys; user personas; ‘as is’ & options for ‘to be’ architectures (logical/physical); high-level Alpha-stage Backlog/Roadmap. -Challenged status quo, championing a ‘we can do better’ approach; incorporating continuous user feedback […]

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Filed under: Agile Delivery, Clients, HMRC, Solutions

Added Value – Set out any innovative, unique or additional experience, service or offer you would bring

published on Thursday, September 15th, 2016

Problem: HMRC Systems-Integration-team had an expensive out-sourcing model. Our team worked collaboratively with the client team to setup a new Development & Delivery capability of 200+; implementing agile Process Improvements: -Kanban – used to connect elements of SDLC together and facilitate deployments. -Kaizen – instilled a culture of self-improvement to generate multiple improvement opportunities. -Lean […]

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Filed under: Agile Delivery, HMRC, Solutions

Experienced Senior Data Engineer with excellent track record of designing/creating/iterating/testing data models, working with production data , delivering resilient, data-driven services into live environment

published on Friday, August 26th, 2016

Our team has extensive experience of taking data Driven (SQL/NoSQL) projects from inception to live service; including Deployment Data Manager at HMRC: -Discovery:  Identified User Journeys/Personas; managing deployment data across development group (12 Scrum Teams/Architecture/DevOps/Service Management); identifying requirements for Graph database based on client requirements/user needs. -Alpha: Performed RDF/Property Data Store comparison; recommending Neo4J. Designed/Implemented […]

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Filed under: HMRC, Solutions

Managing multi workstream delivery teams

published on Wednesday, June 8th, 2016

Our team managed eight delivery workstreams for the technically/politically-complex Border-Systems-Programme at HMRC: -Managed multiple-cross-dependencies; multiple-supplier-delivery-teams; conflicting-technologies; fluid-requirements/agreed-solutions; unknown-overlaps/gaps/conflicts. -Analysed business-processes establishing user-journeys/personas; through interviews/workshops with: policy-team, users (internal/external), administrators and senior-management. -Created cross-project-‘to-be’-model establishing agreed project/technical-boundaries; identifying key-overlaps/gaps/conflicts; agreeing consensus-based-solutions/mitigations. -Coordinated complex-multi-supplier re-architecting/design/development : internal/external (Accenture/Cap-Gemini/Equal-Experts/Fujitsu/IBM); sharing solution-designs/best-practises with other-suppliers. -Managed stakeholder-engagement with NGOs; including […]

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Filed under: Agile Delivery, HMRC, Solutions

Understanding of agile and approaches and supporting context, such as behaviours, governance, process and culture

published on Friday, February 26th, 2016

Problem: After a significant re-organisation; HMRC required a more flexible Systems Integration team. Our team designed/implemented a business-value-centric Agile Engagement Model: -Instilled Product-centric Supplier Management process, with appropriate governance; doubling efficiency. -Established existing Tech Stack/Future Roadmap Product Management approach; governing a business-value prioritisation culture. -Instilled collaborative culture, working seamlessly with third-party suppliers. Highly successful demonstration […]

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Filed under: Agile Delivery, HMRC, Solutions

Experience, knowledge and understanding of graph based data models and of modelling graph data, including experience, knowledge and understanding of graph/linked data querying languages, such as SPARQL or Cypher

published on Thursday, January 14th, 2016

Our Certified Neo4j Team conducted Discovery/Alpha for schemaless database solutions; creating HMRC’s Knowledge Base Service: -Designed/implemented RDF Store(SPARQL)/Neo4J(Cypher) versions of XML/Json schema differentiating tool, replacing Relational Database version; for comparison/evaluation purposes. -Re-modelled RDF/Neo4j schemas (reduced physical schema characteristics including join tables/foreign keys/unrequired indexes were more concise/easier to understand than SQL schema. -Existing SQL queries re-written […]

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Filed under: HMRC, Solutions

Experience of having successfully performed User-research to capture user needs and enhance a Digital Service from these

published on Wednesday, March 25th, 2015

Our team enhanced a digital service from captured user-needs through user research at Camden Council for Council house tenants: -Reviewed existing documentation on council housing needs, processes and procedures. -Collaborated with Camden Council SMEs, through interviews/workshops, to design/develop a questionnaire for current and prospective Council house tenants. -Conducted face-to-face user research with current and prospective […]

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Filed under: Clients, Solutions

Successfully escalating and managing risk to deliver successful outcomes

published on Tuesday, March 16th, 2010

Our team successfully setup/managed a client-centric outcomes-based RAID-management system for EMC’s customer escalations throughout EMEA/APAC: -Collaborated with customers/internal stakeholders; agreeing an Escalation Management Process within existing governance framework. -Iteratively automated process through Documentum workflows; storing RAID information in Documentum Webtop and transparently displaying progress to all stakeholders through dynamic dashboard. -Worked with external clients, consultancies […]

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Filed under: Agile Delivery, Clients, Solutions

Delivering messages effectively while considering the individuals’ involved

published on Tuesday, January 8th, 2008

Our team owned the Communications Plan for EMEA escalations at EMC: -Collaboratively established internal ways of working with internal stakeholders – software engineering teams, service management, sales – agreeing robust communications plan developed iteratively over 2 years. -Established SLAs with clients/third parties; ensuring open, honest and transparent progress through dynamic dashboard. -Built up/maintained close relationships […]

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Filed under: Solutions