Recruitment Dashboard Discovery – User Journeys

During the Discovery we mapped out the end to end journey for surveys, interviews and workshops as a better way to understand how they fit into the wider processes.

The User & Stakeholder research and reviews of technical documentation & the existing service will be used to determine distinct steps in the process. Lean techniques can then be used to optimise process flows before amending the service design and re-implementing the service on new technologies.

We will capture what happens at each step, who performs the step, what technologies and data are involved and identify issues, risks & pain points.

We will establish the number of:

  • Processes.
  • Distinct steps in each process.
  • Roles/actors in each process.
  • Data sources in each process.
  • Technologies in each process.
  • Improvement opportunities for each process.

The evidence gathered from this process was used for recommendations and proposals for the Discovery.


The PSIT web page holding the UML analysis is here:

A zip file holding the content of the analysis web page is here:


(Link to User journey maps)

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