During the Discovery we mapped out the end to end journey for surveys, interviews and workshops as a better way to understand how they fit into the wider processes.
The User & Stakeholder research and reviews of technical documentation & the existing service will be used to determine distinct steps in the process. Lean techniques can then be used to optimise process flows before amending the service design and re-implementing the service on new technologies.
We will capture what happens at each step, who performs the step, what technologies and data are involved and identify issues, risks & pain points.
We will establish the number of:
- Processes.
- Distinct steps in each process.
- Roles/actors in each process.
- Data sources in each process.
- Technologies in each process.
- Improvement opportunities for each process.
The evidence gathered from this process was used for recommendations and proposals for the Discovery.
The PSIT web page holding the UML analysis is here:
A zip file holding the content of the analysis web page is here:
(Link to User journey maps)
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