Process re-design and optimisation and mapping of user journeys. Producing As-Is and To-Be business process models

Sam Hardy | Tuesday, October 22nd, 2019

HEE were using a historic codebase that processed/produced csv files from an NHS system.

Our team mapped user journeys and business processes; highlighting numerous issues with stability, performance and data quality:

-Produced ‘As-Is’ model that explained numerous issues faced.

-Worked with wider team on the desired ‘To-Be’ state; documenting the ‘To-Be’ process in Confluence.

-Produced a full backlog of User stories mapped to these improvements.

-The design optimised rest calls which impacted performance and stability.

This resulted in a performant system, that resulted in greater stability and much reduced support workload, where any queries could be quickly and accurately resolved.


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