Sam Hardy | Tuesday, October 22nd, 2019
HEE were using a historic codebase that processed/produced csv files from an NHS system.
Our team mapped user journeys and business processes; highlighting numerous issues with stability, performance and data quality:
-Produced ‘As-Is’ model that explained numerous issues faced.
-Worked with wider team on the desired ‘To-Be’ state; documenting the ‘To-Be’ process in Confluence.
-Produced a full backlog of User stories mapped to these improvements.
-The design optimised rest calls which impacted performance and stability.
This resulted in a performant system, that resulted in greater stability and much reduced support workload, where any queries could be quickly and accurately resolved.