Sam Hardy | Sunday, February 16th, 2020 HEE/NHS had a history of poor data synchronisation between TIS/ESR leading to multiple manual workarounds. Our team was tasked with persuading Trusts to rely on the synchronised data after implementing a new bi-directional interface: -Held in-person sessions to list perceived issues. -Produced a full process map to show coverage of the full business process. -Clearly communicated and verified progress to plan for resolving issues. -Iteratively developed interface with regular stakeholder show-and-tells. This resulted in: -Full process mapped and all queries from the trust were resolved. -Trusts adopted new process due to collaborative/transparent development process. Filed under: Clients, Solutions