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Successfully applied the skills outlined in the Government Digital Service Standards and the Cabinet Office
published on Monday, July 16th, 2018
Our team developed GDS compliant services at HMRC: -Developed Lean optimised JIRA workflows for Agile phased delivery: Idea, Discovery, Alpha, Beta and Live phases. -Adopted a User-Centric WCAG compliant approach; ensuring progress through each gate governed appropriately. -Designed/Implemented platform to provide multiple re-use opportunities; ensuring mandatory reuse of platform unless exception granted through governance process. […]
Continue reading →Experience using variety of user research methods, including prototyping
published on Friday, June 29th, 2018
Problem: HMRC required Live-Service and Operational-Management documentation. Our team: Discovery -Agreed goal/problem-definition with stakeholders through workshops; identifying need for Knowledge-Base. -Assessed user-journeys/personas; in collaboration with stakeholders through workshops/interviews. Alpha Conducted iterative (user-based-feedback) prototype-development based on high-risk backlog-items: -Automated document-categorisation based on department/subject/type; sending through JIRA-workflows for processing. -Smart-service-discovery using Hashicorp-Consul; facilitating multi-Cloud-architecture. -File-migration/management – file-system […]
Continue reading →Delivering projects/programmes with high levels of business process change and technology transformation
published on Friday, June 29th, 2018
Our team delivered the data-centric MASP Digital Service at HMRC ahead of schedule and under budget: -Conducted primary-user-research through workshops/interviews; resolving conflicts/managing stakeholder expectations. -Challenged status quo, championing a ‘we-can-do-better’-approach; incorporating continuous user feedback from non-technical stakeholders; implementing lean techniques to optimise process flows. -Collaborated in open/transparent manner following client’s high-level briefing; presenting reasoned/costed options […]
Continue reading →Filed under: HMRC, Solutions, Transformation
Excellent knowledge of architectural approaches that are relevant to this work
published on Tuesday, May 15th, 2018
Our team has extensive experience of architecting new data centric systems; including the Oxford School of Drama(OSD): -SOA type architecture – decoupling data input/output from data storage; avoiding vendor lock in, reducing cost. -Service interfaces with external web based services (payment, transactional email, authentication, bulk email subscription, SMS); reducing development costs/risk. -Extensive use of Micro […]
Continue reading →Filed under: Clients, MicroServices, Solutions
Experience of agile coaching within the context of more traditional project and programme management
published on Tuesday, April 24th, 2018
Problem: HMRC required a mixed (Traditional/Agile) design, development and delivery approach to integrate internal legacy-teams, third-party suppliers and EU-teams. Our team: -Analysed the existing project/programme management approaches; establishing: EU (Waterfall), Legacy (Waterfall/Kanban), third-party supplier (Scrum), Systems Integration Team (Scrum/Kanban). -Designed/implemented a wholistic programme/project management overlay; incorporating disparate delivery mechanisms through concentration on touch-points: -Requirements; functional […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Experience, knowledge and understanding of validating graph data with SHACL
published on Monday, March 12th, 2018
Our team used SHACL to validate RDF graph data whilst evaluating a Schema Analyser service; first Implemented at HMRC: Discovery: -Understood requirements/user journeys/user personas; recommending Alpha concentrates on Graph database technologies to map data relationships. Alpha: -During investigation into RDF Triple Store wrote validation service to validate graph data based on key user journeys; including […]
Continue reading →Knowledge and experience of digital file formats and their identification and characterisation
published on Wednesday, February 21st, 2018
Our team utilised our extensive experience of digital file formats at HMRC; designing/implementing an enterprise wide File Transfer Service: -Mandated meta data file associated with file to be transferred (including file type identification); identifying file type determined by source. -File types included: CSV/text (EBCDIC/UTF-8)/PDF/XML/EDI/JSON/JPEG/Wav/Binary (encrypted). -Specifications agreed with internal/external/OGD(legacy/bespoke/COTS) system owners; documenting File type characteristics. […]
Continue reading →Demonstrable experience in writing acceptance criteria, carrying out acceptance testing to validate technical designs and developments
published on Monday, January 22nd, 2018
Problem: HMRC required more robust user-centric development. Our team organised acceptance criteria/testing: -Working with Programme teams to develop agile-backlogs; specifying functional requirements as Epics, Features and User Stories and Non-Functional Requirements as Themes. -Developed/documented end-state user journeys; establishing appropriate user personas. -Collaborated with Architects and Lead Developers to refine high-level designs; creating low level designs […]
Continue reading →Supporting the programme in robust vendor management and performance of third party delivery partners
published on Friday, January 12th, 2018
Our team managed third-party delivery partners at HMRC; including: -Established ‘Red Team’ governance structure to manage Cap-Gemini during re-architecture and Cloud migration of existing SDLC and existing services; achieving £1M+ refund of consultant fees to be offset against work programme. -Managed WSO2 software vendor relationship; reducing cost/license by 25%. -Managed Software-AG vendor relationship; establishing mitigations […]
Continue reading →Filed under: Agile Delivery, Clients, HMRC, Solutions
Ability to deliver high quality work to a fixed timeline and budget
published on Tuesday, November 28th, 2017
Our team has a proven track record of completing time/budget limited HMRC Projects; utilising Scrum/Kanban/Lean and Agile methodologies: -Customs Declaration Service infrastructure migration from Fujitsu Private Cloud to AWS; including Operating System/Software version upgrades; Alpha phase eight weeks. -Border Systems Programme (8 Projects): resolved multiple cross dependencies; unknown overlaps; gaps/conflicts; Discovery phase four weeks. -Multi […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Demonstrable experience of acting as conduit between development team and stakeholders in translating requirements into both technical and non-technical speak/language to facilitate communications and engagement
published on Wednesday, November 22nd, 2017
HMRC required complex integrations between disparate COTS, Legacy and bespoke systems; for a data-centric solution using Java-Microservices on AWS. Our team acted as a conduit between developers/stakeholders: -Worked closely with non-technical stakeholders translating business requirements into technical specifications. -Worked closely with Architects to provide solution options and clear recommendations. -Led the development effort as pseudo-Product […]
Continue reading →Experience, knowledge and understanding of Extract, Transform, Load (ETL) processes
published on Tuesday, October 24th, 2017
Our team has extensive ETL experience at Carnival Cruises; including: Revenue Data Warehouse: -Identified/analysed/modelled multiple/disparate sources of data; including legacy flat files/XML database/SQL databases (MS/Oracle)/Excel spreadsheets/binary/csv/text files. -Created domain/logical source data models. -Created mapping documents/XSL transformation scripts/data models for staging (target) database. -Meticulously tracked ETL process; ensuring dirty data identified/all source data accounted for in […]
Continue reading →Excellent experience of implementing data models for use in live systems environments
published on Thursday, October 5th, 2017
Our team has extensive experience of designing and implementing data models into live Systems at DWP/HMRC/Carnival Cruises; including recently at Oxford School of Drama: -Designed/Iteratively implemented multi model database system incorporating structured data (SQL) and relationships (NoSQL Graph) for Drama School Records Applications and an associated Transformation Service: -Designed/implemented Canonical, Logical and Physical models. -‘As-is’ […]
Continue reading →Filed under: Clients, HMRC, Solutions, Transformation
Strong project monitoring and management
published on Friday, September 29th, 2017
Our team designed/developed an agile project monitoring/management system for the Border Systems Programme at HMRC: Implemented a unified backlog across eight projects; reducing cost by 30% through consolidation of overlapping requirements. -Established a multi-stage SDLC; ensuring open, honest and transparent monitoring through JIRA dashboard open to all stakeholders. -Championed ‘Knowledge-Hub’; holding artifacts including: features/journeys/environments/systems/specifications/services/end-points/schema/releases/programmes/projects-details; facilitating […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Ability to manage all aspects of the release cycle, including migration of existing data
published on Thursday, September 21st, 2017
Our team designed/implemented multiple development/release life cycles over 20+ years; including HMRC’s Knowledge Hub: -Analysis conducted discovery creating user journeys/personas; including migrating existing data. -Design identified database/user interface requirements; iteratively designed based on regular user feedback. -TDD/Development defined automated testing framework using SOAPUI/Jmeter/Groovy/Xspec/SonarQube to test core product/interfaces. Developed code to Extract/Transform/Load; leveraging JUnit/Mockito for unit […]
Continue reading →Planning multi-year, complex technology and business change programmes/projects including resource and financial management, and dependency management
published on Tuesday, September 19th, 2017
Our team successfully planned/implemented a three year business change programme at HMRC: -Established ways of working, within existing governance/decision-making framework, for new business group; creating internal resource, financial and dependency management processes; automating many through JIRA workflows. -Created a new Systems Integration team of 100+; achieving a 50% saving compared to 3rd-party supplier. -Established Cloud-based […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Expertise in the evaluation of a team or individuals’ agile maturity and evidence of tailoring of approach
published on Thursday, August 24th, 2017
Problem: HMRC Systems Integration team required agile maturity: Our team: -Assessed team as having limited agile capability. -Analysed the team’s future requirements assessing mix of: Scrum/Kanban/Lean/SAFe required. -Worked with team to develop Product-Management capability; creating agile-process around JIRA-workflows. -Revised SDLC establishing Backlog templating saving 8-hours/Scrum Team/Sprint. -Introduced multi-stage SDLC through Kanban; optimising architecture, pre-analysis, analysis, […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Experience of successfully designing and delivering services aligned to GDS service standards or equivalent
published on Tuesday, August 22nd, 2017
Problem: HMRC required a GDS-Service-Standard Eu-systems Data-Extraction Service for consumption by legacy-systems: Our team: Discovery -Collaboratively agreed definition-of-problem with business through workshop. -Established user-journeys/personas/accessibility-requirements through workshops/interviews with diverse stakeholders. -Agreed constraints for policy/technology/processes were collated/documented whilst applying lean-techniques in process-mapping workshops; identifying opportunities to remove waste. Alpha -Iteratively designed/developed prototypes for Extract (from Eu-system), Transform […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Successfully performed Testing & Quality Assurance in delivering or developing a Digital Service
published on Thursday, August 17th, 2017
Our team delivered an automated testing/QA framework at HMRC for the MASP Digital Service: -Agreed testing specifications for each features based on definition of done and acceptance criteria. -Applied a BDD/TDD approach to component and end-to-end development/testing. -Leveraged Maven to enforce templates for agreed design patterns. -Utilised SonarQube to ensure adherence to agreed coding standards. […]
Continue reading →Experience, knowledge and understanding of creating resilient and secure systems using IAM in a cloud
published on Thursday, July 27th, 2017
Our team created resilient/secure Cloud based systems for multiple clients: -Oxford School of Drama: Set-up/managed AWS instances/security groups/Lambdas/Cloudwatch events and IAM roles for Drama School Records Applications and Transformation Service. -Office for National Statistics: specified Cloud based secure Virtual Micro Data Laboratory for researcher access to restricted data. -HMRC: collaborated with architects to design/implement role […]
Continue reading →Experience managing successful delivery within a complex multi-organisation landscape
published on Saturday, July 15th, 2017
Problem: HMRC required a multi-disciplinary team to deliver the complex Border-Systems-Programme in a multi-organisation landscape: Our team: Discovery -Agreed goal/problem-definition with diverse stakeholders; through questionnaire/workshop. -Assessed user-journeys; collaborating with Digital/Risk/Cloud/Data/Finance/Security/Architecture teams. -Identified client constraints; conducting cross-team-workshops to identify gaps & cost savings across 8 projects. -Agreed cross-team risk-prioritised Alpha-backlog for testing ideas with success-measures; ensuring […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Experience of effective documentation and transition of products into a live services team, including resolving defects after launch
published on Thursday, July 6th, 2017
Our team transitioned the Brexit critical Customs Declaration Service into Production for HMRC: -We developed a knowledge base using Neo-4J Graph-database, linking documentation to code and features; incorporating Service Management team as key stakeholders for content development. -Created a Blue/Green architecture ensuring no Production down time. -Developed a Deployment Data Manager tool to map code […]
Continue reading →Experience of coaching, mentoring, knowledge transfer and supporting teams, individuals and services to adopt agile values, behaviours, tools and technique
published on Monday, July 3rd, 2017
Problem: HMRC staff needed coaching/mentoring to improve agile adoption. Our team collaborated with client to grow an agile team to 200+: -3 people coached as Scrum Masters then mentored to achieve 2 Product/Delivery Managers and 1 Agile Coach; managing 12 Development Scrum Teams. -Coached/mentored 3 people to achieve Product Manager (Service Management, DevOps and Architecture); […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Ability to mobilise relevant expertise quickly
published on Friday, June 16th, 2017
HMRC required a flexible workforce to work on multiple data-centric Brexit-critical programmes. Our team were responsible for ensuring the correct expertise was available at all times for all programmes: -Collaboratively worked with internal team to plan programmes (£250M+); agreeing timelines, deliverables and resource plans. -Managed 100+ resources across 10+ value streams. -Flexed teams up/down as […]
Continue reading →Delivering complex transformation at HMRC
published on Friday, June 16th, 2017
Our SC-cleared team has 25+ years delivery-management experience of solving complex transformation-problems; including at HMRC: -Development/Delivery Leadership for new business transformation; growing new Systems-Integration team comprising 200+ Architects, Analysts, Developers, Testers, DevOps, Delivery-Managers and Scrum-Masters; adapting to evolving requirements in a continually changing environment. -Implemented Cloud-based IaaS/PaaS/SaaS providing resilient/reusable technical and business services to internal […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions, Systems Integration, Transformation
Demonstrable experience of working with development teams in an Agile delivery setup, creating BDD style User Stories, maintaining and prioritising Product backlog and roadmap with Product Owners
published on Monday, May 22nd, 2017
HMRC required migration from legacy monolith to Microservices solution. Our team acted as pseudo-Product Owner in Scrum team: -Created agile backlog from mapped business flows, creating features/user-stories using ‘As a… I want to… so that…’ format. -Created/refined backlog in JIRA; with supporting flow information in Confluence. -Created BDD Acceptance Criteria and test scripts for functional […]
Continue reading →Filed under: Agile Delivery, Clients, HMRC, Solutions
Working as a team with our organisation as well as suppliers
published on Thursday, May 11th, 2017
Our team mentored the in-house team through ‘Red Team’ efficiency/cost reduction programme with Fujitsu and Cap-Gemini at HMRC: -Established transparent cost model for infrastructure and service development; establishing roadmaps for efficiency savings. -Led Fujitsu through infrastructure Cloud-migration; reducing hosting/maintenance costs by 90%. -Led Cap-Gemini through re-architecture (monolithic deployment to SOA); increasing deployments from fortnightly to […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Drive outcomes making decision effectively while also considering the point of view of others
published on Wednesday, April 19th, 2017
Our team led the HMRC team responsible for integrating multiple suppliers’ deliverables: -Agreed goal/problem definition with stakeholders. -Assessed user journeys/personas; in collaboration with other teams (Cap Gemini/Accenture/Equal Experts/In house). -Identified client constraints; conducting cross team workshops; identifying overlaps/gaps across 4 value streams in SAFe programme/improvements/cost savings. -Agreed cross team backlog with success measures; ensuring cost effective, […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Understanding and experience of agile governance for service design in line with the GDS principles
published on Wednesday, February 15th, 2017
Problem: HMRC required agile governance aligned to GDS principles. Our team: -Developed Lean-optimised JIRA workflows for Agile phased-delivery: Idea, Discovery, Alpha, Beta and Live-phases. -Adopted a User-Centric WCAG-compliant approach; ensuring progress through each gate governed appropriately. -Designed/Implemented platform to provide multiple re-use opportunities; ensuring mandatory reuse of platform unless exception granted through governance-process. -Adopted iterative-approach […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Knowledge and experience of agile tools, product and software development ability to select the right tools eg Jira, MS Planner
published on Monday, December 19th, 2016
Problem: HMRC required agile tools/product/software knowledge to select the tools for agile transformation. Our team: -Assessed client needs against various backlog management tools (JIRA, Rally, Trello, Excel); selecting/implementing JIRA. -Assessed client needs/constraints against Collaboration tooling (Slack, Google Docs, SharePoint); selecting Slack and SharePoint. -Created bespoke Deployment Management tool utilising Neo4J (Graph-database) facilitating multi-team/multi-programme deployments on […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Previous experience working with APIs and microservice-driven applications
published on Tuesday, November 22nd, 2016
HMRC needed an Integration Platform to route messages through a complex IT-estate, including in-house developed, COTS and legacy systems. Our team leveraged extensive API design experience: -Analysing requirements and documenting ‘As-Is’ system designs; identifying need for ‘To-Be’ Microservices including: declarations, tariffs look up, immediate and deferred payments. -Designed new Microservices that take advantage of high […]
Continue reading →Strong client upskilling and knowledge transfer capability
published on Wednesday, November 9th, 2016
Our team collaborated with the HMRC-client; growing an agile team of 200+ over 3 years: -3 people coached as Scrum-Masters then mentored to achieve 2 Product/Delivery-Managers and 1 Agile-Coach; managing 12 Development Scrum-Teams. -Coached/mentored 3 people to achieve Product-Manager (Service-Management/DevOps/Architecture); utilising Kanban. -Coached/mentored team of 4 Business-Operations personal; leveraging Lean-techniques to optimise Business-Processes then automating […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Successfully applied and utilised Agile delivery skills in the course of delivering a Digital Service
published on Wednesday, October 5th, 2016
We delivered MASP Digital Service at HMRC; utilising Scrum/Kanban/Lean-Agile-methodologies: -Conducted secondary user research reviewing available documentation/primary user research through workshops/interviews; resolving conflicts/managing stakeholder expectations. -Identified user journeys; user personas; ‘as is’ & options for ‘to be’ architectures (logical/physical); high-level Alpha-stage Backlog/Roadmap. -Challenged status quo, championing a ‘we can do better’ approach; incorporating continuous user feedback […]
Continue reading →Filed under: Agile Delivery, Clients, HMRC, Solutions
Experience working in Agile environments using Scrum, LeSS or other Agile frameworks
published on Thursday, September 22nd, 2016
HMRC required more user-centric ‘agile’ development. Our team leveraged extensive Agile experience: -Acting as Business Analyst, representing business as pseudo-Product Owner, within Scrum Team in Scaled Agile Framework Environment; delivering complex integrations working with multiple development teams across a complex organisational structure. -Deputising/assisting Scrum Master duties during Scrum-of-Scrums working with in-house teams and third-party suppliers. […]
Continue reading →Filed under: Agile Delivery, Clients, HMRC, Solutions
Added Value – Set out any innovative, unique or additional experience, service or offer you would bring
published on Thursday, September 15th, 2016
Problem: HMRC Systems-Integration-team had an expensive out-sourcing model. Our team worked collaboratively with the client team to setup a new Development & Delivery capability of 200+; implementing agile Process Improvements: -Kanban – used to connect elements of SDLC together and facilitate deployments. -Kaizen – instilled a culture of self-improvement to generate multiple improvement opportunities. -Lean […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Experienced Senior Data Engineer with excellent track record of designing/creating/iterating/testing data models, working with production data , delivering resilient, data-driven services into live environment
published on Friday, August 26th, 2016
Our team has extensive experience of taking data Driven (SQL/NoSQL) projects from inception to live service; including Deployment Data Manager at HMRC: -Discovery: Identified User Journeys/Personas; managing deployment data across development group (12 Scrum Teams/Architecture/DevOps/Service Management); identifying requirements for Graph database based on client requirements/user needs. -Alpha: Performed RDF/Property Data Store comparison; recommending Neo4J. Designed/Implemented […]
Continue reading →Evidence of ability to map business processes and data flow from source to target according to the data and development lifecycle
published on Monday, August 22nd, 2016
HMRC were developing microservice platforms with an integration layer to communicate between components. Our team mapped business processes/data flows: -Working in the Discovery-phase with business to map the business flows as Sequence diagrams and creating features in the backlog. -Producing user stories supporting identified flows, mapping interfaces, defining data standards and producing data mappings. -Managing […]
Continue reading →Filed under: Agile Delivery, Clients, HMRC, Solutions
Innovative solution design and development
published on Tuesday, August 16th, 2016
HMRC had an incumbent responsible for developing an integration layer connecting multiple components using a monolithic approach. Our consultants were tasked with designing/developing a more efficient solution: -Designed/developed IaaS/PaaS/SaaS on multi-cloud environment for large programmes (£250M+); leveraged MicroServices architecture/CI/CD/Automated Testing. -Produced timesaving/efficiency tool box including a schema analyser using Neo4J Graph-database. -Schema Analyser provided cross […]
Continue reading →Managing multi workstream delivery teams
published on Wednesday, June 8th, 2016
Our team managed eight delivery workstreams for the technically/politically-complex Border-Systems-Programme at HMRC: -Managed multiple-cross-dependencies; multiple-supplier-delivery-teams; conflicting-technologies; fluid-requirements/agreed-solutions; unknown-overlaps/gaps/conflicts. -Analysed business-processes establishing user-journeys/personas; through interviews/workshops with: policy-team, users (internal/external), administrators and senior-management. -Created cross-project-‘to-be’-model establishing agreed project/technical-boundaries; identifying key-overlaps/gaps/conflicts; agreeing consensus-based-solutions/mitigations. -Coordinated complex-multi-supplier re-architecting/design/development : internal/external (Accenture/Cap-Gemini/Equal-Experts/Fujitsu/IBM); sharing solution-designs/best-practises with other-suppliers. -Managed stakeholder-engagement with NGOs; including […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Experience of working with both traditional and modern interfaces and systems integration, to document proposals for possible solutions and drive the solution of choice with the developers and others
published on Tuesday, March 22nd, 2016
HMRC wanted to develop 12 file transfer journeys using SOS-Berlin JobScheduler and Java based Microservices. Our team worked with traditional/modern interfaces to drive the solutions forward: -Designing architectural-patterns to interface FTP and Microservices with legacy-services (messages->queues->flat files and vice versa); facilitating dual running during trader migration. -Worked closely with programme architects to discover viable solution-options, […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions, Systems Integration
Understanding of agile and approaches and supporting context, such as behaviours, governance, process and culture
published on Friday, February 26th, 2016
Problem: After a significant re-organisation; HMRC required a more flexible Systems Integration team. Our team designed/implemented a business-value-centric Agile Engagement Model: -Instilled Product-centric Supplier Management process, with appropriate governance; doubling efficiency. -Established existing Tech Stack/Future Roadmap Product Management approach; governing a business-value prioritisation culture. -Instilled collaborative culture, working seamlessly with third-party suppliers. Highly successful demonstration […]
Continue reading →Filed under: Agile Delivery, HMRC, Solutions
Experience, knowledge and understanding of graph based data models and of modelling graph data, including experience, knowledge and understanding of graph/linked data querying languages, such as SPARQL or Cypher
published on Thursday, January 14th, 2016
Our Certified Neo4j Team conducted Discovery/Alpha for schemaless database solutions; creating HMRC’s Knowledge Base Service: -Designed/implemented RDF Store(SPARQL)/Neo4J(Cypher) versions of XML/Json schema differentiating tool, replacing Relational Database version; for comparison/evaluation purposes. -Re-modelled RDF/Neo4j schemas (reduced physical schema characteristics including join tables/foreign keys/unrequired indexes were more concise/easier to understand than SQL schema. -Existing SQL queries re-written […]
Continue reading →Experience of having successfully performed User-research to capture user needs and enhance a Digital Service from these
published on Wednesday, March 25th, 2015
Our team enhanced a digital service from captured user-needs through user research at Camden Council for Council house tenants: -Reviewed existing documentation on council housing needs, processes and procedures. -Collaborated with Camden Council SMEs, through interviews/workshops, to design/develop a questionnaire for current and prospective Council house tenants. -Conducted face-to-face user research with current and prospective […]
Continue reading →Programme management – including supporting large/national data analytics programme to improve processes and efficiency
published on Wednesday, July 16th, 2014
Ford required an International data solution for their Sales data. Our team worked collaboratively with stakeholders to manage the Global Sales Data Warehouse: -Managed prioritised backlog for 100+ stakeholders for Extract (20+ data sources) Transform Load process, dashboards, reports and drill-downs using Rally. -Proactively managed backlog, feature burn-down and RACI; generating real-time dynamic status. -Managed […]
Continue reading →UI/UX design, user research for national data solutions
published on Friday, May 16th, 2014
Ford required an International data solution for their Sales data. Our team iteratively completed UI/UX Design and user research for a Global Sales Data Warehouse; working collaboratively with stakeholders: -Identified the audience, creating user-personas for anticipated functionality. -Defined functional/non-functional requirements based on user-research; prioritising backlog based on business value. -Established a data dictionary and created […]
Continue reading →Successfully escalating and managing risk to deliver successful outcomes
published on Tuesday, March 16th, 2010
Our team successfully setup/managed a client-centric outcomes-based RAID-management system for EMC’s customer escalations throughout EMEA/APAC: -Collaborated with customers/internal stakeholders; agreeing an Escalation Management Process within existing governance framework. -Iteratively automated process through Documentum workflows; storing RAID information in Documentum Webtop and transparently displaying progress to all stakeholders through dynamic dashboard. -Worked with external clients, consultancies […]
Continue reading →Filed under: Agile Delivery, Clients, Solutions
Delivering messages effectively while considering the individuals’ involved
published on Tuesday, January 8th, 2008
Our team owned the Communications Plan for EMEA escalations at EMC: -Collaboratively established internal ways of working with internal stakeholders – software engineering teams, service management, sales – agreeing robust communications plan developed iteratively over 2 years. -Established SLAs with clients/third parties; ensuring open, honest and transparent progress through dynamic dashboard. -Built up/maintained close relationships […]
Continue reading →Filed under: Solutions