New Business App – Discovery Overview

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Executive Summary

The Discovery is being carried out by Perfectly Simple IT Solutions (PSIT) in conjunction with (insert client) from (insert date) to (insert date).

The Discovery will focus on (insert topic), and how to improve the service for users and administrators. It aims to identify the problems and understand user needs; as well as any additional issues that may be faced, such as technology constraints or accessibility.

The research and activities are being conducted in line with the Government Digital Service (GDS) definition and guidance of the digital service Discovery Phase.

The Discovery will conclude with a validated and prioritised user story backlog and a set of proposals/recommendations for (insert client) to consider if progressing the service to Alpha.

Summary of proposals/recommendations:

  • Overarching recommendations:
    • [insert overarching recommendations]
    • [insert overarching recommendations]
  • User experience recommendations:
    • [insert overarching recommendations]
    • [insert overarching recommendations]
  • Technology recommendations:
    • [insert overarching recommendations]
    • [insert overarching recommendations]
  • Data recommendations:
    • [insert overarching recommendations]
    • [insert overarching recommendations]
  • Governance recommendations:
    • [insert overarching recommendations]
    • [insert overarching recommendations]

Discovery Phase Goals

At the start of the Discovery, we will meet with (insert client name), to agree the Discovery Goals. These should align with the GDS definition and guidance of the Discovery process and may include:

  • Understand the issues, context, behaviour and needs of user roles within the existing Service.
  • Explore what the client and the wider stakeholders want to achieve in the Discovery, and how to achieve this.
  • Research and identify the problems with the existing service through reviewing the Defects List.
  • Carry out user research with surveys, workshops and interviews to identify any other problems with the service.
  • Explore any constraints that might cause problems in the Discovery e.g. technology, digitisation and accessibility.
  • Develop an ordered backlog of user stories identified and supported with evidence from user research methods such as surveys, interviews and workshops.
  • Create user experience concepts to communicate with stakeholders for transparency and regular feedback.
  • Make clear and objective recommendations/proposals of how to move onto the Alpha phase in accordance with the GDS definition and guidance.

The Scope of the Discovery

The scope of the Discovery includes:

  • Background and contextual research to the problem in question.
  • User research utilising surveys, interviews and workshops.
  • Identifying any potential constraints in the Evaluation.
  • Developing a prioritised user story backlog including, user journeys and ‘to be’ journeys.
  • Creating user concepts for communication and feedback.
  • Creating proposals/recommendations for Alpha.

Project Team

(insert client):

  • TBC
  • TBC
  • TBC

Perfectly Simple IT Solutions:

  • TBC
  • TBC

Discovery Phase Activities

The Discovery is being conducted from (insert date) to (insert date).

The following activities will be carried out in this time period and allow us to create the final recommendations and proposals if progressing the service to Alpha:

  • Kick-off meeting with client (insert date)
  • Review on online and documented sources (insert date) to (insert date)
  • Stakeholder interviews (insert date)
  • One-to-one interviews (insert date)
  • User needs workshop (insert date)
  • User needs survey (insert date)
  • User feedback survey (insert date)
  • Created journey service map (insert date)
  • Created backlog (insert date)
  • Conducted 'show and tell' project (insert date)
  • Technology review (insert date)
  • Landscape analysis (insert date)
  • Assisted Digital Impact Assessment (insert date)
  • Developed concept prototypes (insert date)

Key Associated Documents

To be added; including:

  • Persona profiles
  • User story backlog (link to user story backlog)
  • Interview questions
  • Workshop resources

Background to this Discovery

This Discovery is taking place because the existing (insert problem) is not fit for purpose. There is a need to make the service more performant and consistent with the Government Digital Service; including alignment with Government Design Principles and Accessibility and Assisted Digital Impact (ADI).