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HEE Reval – User Research

Method

Our researchers will consult with a range of users during the Evaluation to explore their context, needs, emotions, and behaviours.

Qualitative research

The following qualitative research methods will be used:

  • One-to-one interviews with user representatives (users and administrators).
  • User needs workshops.
  • Field visit observations.
  • Open text comments from online surveys.

Quantitative research

The following quantitative research methods will be used:

  • User feedback survey.
  • Online user needs survey.
  • Review published and unpublished Health Education statistics.

Note: Due care should be given to ensuring there is no bias towards users with higher digital literacy. At least some interactions should be face-to-face.

Service User Roles

Primary Role

Trainee Doctors Revalidating:

  • Describe what they do
  • Describe how they do it

Responsible Officer:

  • Describe what they do
  • Describe how they do it

Secondary Role

Administrators:

  • Describe what they do
  • Describe how they do it

Data Users:

  • Describe what they do
  • Describe how they do it

Key Findings

User Needs

Trainee Doctor's Needs:

  • [Insert need]
  • [Insert need]

Responsible Officer:

  • [Insert need]
  • [Insert need]

Administrators:

  • [Insert need]
  • [Insert need]

Data Users:

  • [Insert need]
  • [Insert need]

Context of Service

Do all users understand the importance of the service?

Current Process

What are the positives and the negatives of the current process?

Improvement Opportunities

What are the improvement opportunities?

Validating the User Needs

We will conduct a validation exercise of the user needs discovered; establishing MoSCoW labels for each need for future backlog prioritisation.

Categorise user needs. Something like: Automate, Capture, Collaborate, Communicate, Complete, Process, Publish, Store [amend as necessary].

Create a survey asking survey participants to prioritise categories and then each need within those categoies. Summarise the findings here. Full results in appendix.

Prioritising the Backlog

[Consider applying MoSCoW]