Sam Hardy | Wednesday, August 5th, 2020
Our team delivered the data-centric MASP Digital Service at HMRC ahead of schedule and under budget:
-Conducted primary-user-research through workshops/interviews; resolving conflicts/managing stakeholder expectations.
-Challenged status quo, championing a ‘we-can-do-better’-approach; incorporating continuous user feedback from non-technical stakeholders; implementing lean techniques to optimise process flows.
-Collaborated in open/transparent manner following client’s high-level briefing; presenting reasoned/costed options and recommendations to senior management.
-Agreed ‘Master Data/Golden Record’ approach with client’s internal system owners/EU/OGD-teams.
-Managed senior stakeholder expectations; including demonstrations to Chief Digital Information Officer and briefings to Director of EU Exit for Select Committee Hearings.
-Continued project through Discovery/Alpha/Beta phases to lives ervice; incorporating handover to service-management/permanent team through training/mentoring.