Terry Beavis | Thursday, March 7th, 2019
Ford’s Content-Management-System was being used inefficiently by non-technical-users.
Our consultant evaluated-the-system/its use; concluding:
•User-Groups spread globally/using system in different-ways
•High-turnover of users-knowledge not retained
•Lack-of-understanding leading to incorrect reporting-of-defects/wasting IT-team’s time.
Our consultant improved effectiveness by:
•Fortnightly review-sessions for heavily-used-features – added to training knowledge-base.
•Video-Product-Demos for new-development; ensuring clear-instructions available.
•Trained key-users across regions to a high-standard to increase knowledge-base(train-the-trainer).
•Feedback from training/product-use used to enhance-product/training.
Ford now have a well-used/popular-system; regions embracing the product. Advocate-Super-Users/Product Owners for ongoing development. ‘Buggy’-perception now gone. IT-focus on enhancements, not supporting existing-version.