HEE used Confluence/Jira to document/manage their work
Our team leveraged extensive experience:
-Documented design discussions and decisions on Confluence.
-Produced a Runbook section to support common issues and how to fix them.
-Modified existing Confluence structure for ESR work, archiving old information, splitting information into a more navigable format and focusing on user experience.
-Produced/managed the prioritised backlog of user stories in Jira.
-Used Sprints in Jira to communicate progress to a wider audience
This resulted in clearly visible progress in Jira and important information was documented and made easily available in Confluence.