Stan Lewry | Perfectly Simple IT Solutions

As an experienced and insightful Service Architect, effective working in small or large globally distributed teams, or independently, I ensure optimal value creation from complex technology estates at scale. Drawing on my experience as a VIP IT Support Engineer, IT Manager and playing key roles within Service Transformation Programmes, in the most challenging and dynamic technical and operational landscapes. Capable of proving the real-world value of process and policy enhancements iteratively, scaling once proven, collaboratively winning champions for change along the way. Maximising the potential of new technologies and automation to ensure ever improving availability, performance and resilience, cost efficiently and rapidly. ITILv3/v4 practitioner, syncing Waterfall, Agile, DevOps and ITILv3 functions with wider operational rhythms. Keeping one eye on the ground, the other on the horizon, weighing opportunities with risks, breaking down problems, helping to build coherent and optimal strategies. Utilising industry leading ITSM tools, ensuring big picture visibility and optimal decision-making. Whether, responding rapidly or guiding long term programmes, I help organisations ensure the maximum potential from technology and teams through enhanced coordination.

Client summary: National Audit OfficeAstra ZenecaNetwork RailNHSAssala EnergySamsungMicrosoftAgilisysDesignStudioYammerMorgan StanleyBadooPassion PicturesLondon 2012 CeremoniesGlobal BetbrokersHarrods AviationBoff Ltd.

Experience:

National Audit Office

Reporting governance strategy and service model and templates, development and planned
Problem management improvement, error trend automated reporting, new error alerting
Change management, analysis, process improvement
Telecoms strategy review and suggestions
User centric strategy review, meaningful lazy person feedback surveys
SNOW auto discovery, Asset Management, CMDB, Service Mapping, RACI development

Astra Zeneca

Process review across Service Reviews, Monitoring, Reporting and Automation Change Control
Mentoring of globally distributed Cross Functional Teams
Iterative change Control Strategy proposal and implementation
3rd Party Supplier Management Strategy Reviewed and Redesigned after break downs in relations
Dynamic SLA modalities in line with ITILv4 Service Value Chain and SIAM

Network Rail

Troubleshooting as Subject Matter Expert on Service Transformation Programme inc. cloud, W10 and ITSM
Programme refocused after team overwhelmed by unstructured information from previous consultants
Mentoring on ITILv4 Service Value Chain / Agile Service Delivery
User cases built on urgent vs important workloads
Alignment of Security classifications to SIAM Service Templates with appropriate granularity
Staged process maturation, key processes and services to proven stage 4 first
Service Architecture Governance Framework
Service Data Modelling to limit impact, maximise benefits, prioritised workloads, service profiles
ServiceNow data architecture and integration Splunk HLD

NHS

Creating the relationship defining document for GMSS, GPs and CCGs in the Greater Manchester Area to bring services together and build a clear vision for the future
Alignment to Securing Excellence in GP IT Services’ and Digital Maturity Assessments
New ITIL processes defined and built into Continual Service Improvement Model
Service Architecture Governance revamped after extensive stakeholder consultation
CCGs
GMSS and CCG finance functions
Incident Team Lead and Members
Head of GMSS IT
Service Delivery Managers
Compliance
Supplier relations
Service Transformation Programme integrated into Forward View
Per-service reporting for Incident Management Team
Iterative Analysis ITILv4 (Agile Service Delivery) of Problem Management Efficacy
CMDB, Service Catalogue, Service Definitions remapped in ServiceNow
Costing Models remapped to new portfolio model
Legacy, Government Cloud, Standard Offering and Leading-Edge Service Profiles
RACI, Key Metrics and Operating Rhythms mapped

Assala Energy

Implementing tailored SIAM, ITIL, PRINCE2 an offshoot of Shell
5-year strategy developed in line with funding rounds
Scaled framework required for post separation from Shell
Governance and focused service improvement and problem management
Management and mentoring of managers in UK, US and Gabon
Change, Communication, Major Incident, process redefinition in ServiceNow
Incident Management process and customised dashboarded developed to meet needs of operations in the jungle
Align ETAs to tickets to ensure fastest possible resolution, given distances involved (e.g. 2 day drives)
Keep users informed on progress
Alert team leads of imminent breaches of SLA/OLA/ETA
ITIL Event Management in Solarwinds
ITIL hard coded workflows and templates built in SharePoint
PRINCE2/PMO Kanban style boards built in SharePoint
Service Catalogue, Mapping and Ownership, SIAM bidding
Complete Software/hardware discovery through Solarwinds
Benchmark reporting and monitoring based service reviews synced to operating rhythms
Service transition process developed and implemented
ServiceNow London upgrade preparation, testing and implementation
RACI per service on both IT and business side for: Microsoft Cloud and SaaS, Databases, Virtualisation, Oil Extraction Machinery Monitoring Software, Geological Analysis Software, HR Systems, Business Process assessment and re-design

Samsung

Rolling contract leading a global programme team of 20+ engineers
Leading the Service Transformation Programme for 175 Offices, 45 countries, 8 Datacentres and 30k users
Working closely with cross functional, multilocation teams spread over four continents
Highly complex environment the result of numerous acquisitions
Automated discovery and management of 2k+Network Devices, 3k+ Servers, 6k+ Applications
Working with Senior Stakeholders, Directors, Divisional/Departmental/Regional Heads, Engineers, Technical SMEs, Suppliers and Offshore MSPs
Leading keystone implementation of Solarwinds and ITIL as part of the Service Improvement Programme
Tailored and scaled processes designed and embedded for Reporting, Alerting, Incident, Risk, Capacity, SLA, OLA, Event, Security and Performance Management
Same Service Wrapper embedded for Network, Wintel, Cloud, SaaS, Linux, VMware, VoIP, Storage Hardware; Linux and Wintel OS, Web (IIS and Apache) and Microsoft Application Stack
Designed and introduced a clear RACI and basic documentation for defined groups and simple policies
Simple dashboard IA, designed and built around service owners/company structure/geography, keeping critical information visible at all times
Service architectural design including Service data architecture
Workloads prioritised urgent/important CMDB, service catalogue, ux, object model, helicopter view for all managers, technical and non-technical
Logging, monitoring, data analytics, automation of reporting and incident logging and triage
CMMI 4 maturation for one service proven and mapped across all overs rapidly after winning favour
Iterative service model design, grading failures and warnings
Alert grading review process
Documentation for engineers and managers (technical and non-technical)
Integration of SolarWinds, WiPro proprietary tools and Remedy
CI lifecycle, warrantee, acquisition, warrantee, licence, compliance, inventory built into CMDB
Integration of disparate inventories and ITSM tools, decom of SCCM
Analysis of data collected via Web services, PowerShell, bash, WinRM, WMI, SNMP, FTP/s, SCP, ODBC, SSL
Negotiated prioritisations of metrics warnings and failure alerts
Topological Network diagramming
Interactive global and regional maps
Initial contract to improve processes for network extended to EUC, telephony, back office and datacentres
Service Mapping and Ownership defined, manageable SLAs/OLAs negotiated across all back-office tech
Continuing service improvement processes working well without interrupting BAU
Programme completed on time and continual service management process handed over

Microsoft

Managing a team of 5 supporting 3 offices and 2 hosting sites
330+ servers across 2 offices, 2 external sites, Head office with 220+ users, 300+ desktops and laptops
Full ITIL framework implemented in fast moving agile environment
Second office with over 30 users, 30 developers working from Hungary and around the UK
XP, Vista and 7 build design for reliable, highly functional and integrated workstations
Security, DR, Backup, User training, effective controls, network management
OS, Software and Patch deployment, Remote Support and Audit via LanDesk
Conflict resolution, Issue management, continual time/cost saving, run/grow/transform budgeting
Selecting 3rd party suppliers for workstations, servers, WAN/LAN, telecom, furniture, cabling, air con
Change Management of Integration of Microsoft and Publicis infrastructures following take-overs
Document management, process improvement, project/program planning/scheduling, RACI, SOX
Metrics, KPIs and SLAs, monitored and refined and aligned to business need, effective efficiencies
Liaising with US / Paris / Hungarian / Sister Companies Office Managers, Matrix Management
Significant Service Improvement, Took the team with the lowest metrics to the highest in first month
Major Incident management of prolonged electrical fires, prioritised services to fit busy environment
Trainee scheme, Virtualisation, Extranet, Office move

Agilisys

Managing 18 engineers across three teams responsible for all server-based systems
ITIL processes defined and implemented, Problem Management, ITIL Roadmap
Implementation of Solarwinds
ISO27001 and PSN audit completed
3 large scale server migrations to shared private cloud

DesignStudio

Major incident restoration, Spiceworks implementation, ITIL Roadmap for CGI and brand managing company

Yammer

CMDB, Service Catalogue and Virtualised environment built, for agile social network development team

Morgan Stanley

VBA business process optimisation and process managing

Badoo

Supporting an exciting agile online social platform development team, grow from 70m to 100m users

Passion Pictures

Oscar winning animation firm, render farm optimised by 30%, new office planning and move in

London 2012 Ceremonies

Leading incident, risk and business continuity functions for Danny Boyles team, for a show watched by 1bn

Global Betbrokers

Target Operating Model designed and deployed using a bespoke thin client solution. Standard build designed

Harrods Aviation

Streamlined IT processes for Stansted and Luton operations, sales, marketing, VIP support and support teams

Boff Ltd.

Supporting the likes of Colin Firth, Helen Fielding, Mariella Frostrup, Harry Enfeild, Sam Mendes, Richard Curtis, the UN and over 200 small media agencies in the West End.

Qualifications

ITILv4 Foundation, ITSM Zone
ITILv3 Release, Control & Validation, Knowledge Academy
ITIL v3 Planning, Protection and Optimisation, Knowledge Academy
ITIL v3 Service Design, Knowledge Academy
ITIL v3 Service Strategy, Knowledge Academy
ITIL v3 Foundation, Knowledge Academy
PRINCE2 Practitioner, Knowledge Academy
Installing and Configuring VMware ESX 3.5, VMware
Apple, Mac OS X 10.5 Support Essentials
Network Professional Certification, Just IT (Windows 2000 Pro and Server 2000 MCPs, Cisco CCNA, CompTIA A+ Operating Systems, CompTIA A+ Hardware, XP Professional MCP, Novell Netware 5.1)
Systems Thinking, Principles and Practice, Open University, Cambridge
MPhys Theoretical Physics, University of Essex