Saad Akbar Khan

| Thursday, September 19th, 2019

Data-driven, customer-centric management consultant with experience in the design and execution of numerous transformation initiatives delivering customer and business value

Skills include:

• Product Management, Team Management, Stakeholder Management
• Data and Analytics, Customer Insight, Strategy
• Organisational Design, Process Design and Optimisation

Client summary: Ernst & Young Ford Motor Company Fair Wisconsin Audi AG, GermanyRocheNHSNetwork RailING BankThomson ReutersSony MobileeBayInterceptOxford University Press

Experience:

Ernst & Young (2013 - 2019)

• Led multiple projects to optimize customer experience for multinational organisations:
• Thomson Reuters: Programme-managed US$107m programme to build and implement new fintech product using Agile Scrum methodology
• Sony Mobile: Optimised global product pricing processes. Implemented new processes using a custom Salesforce pricing tool
• NHS: Designed and established new Supply Chain Insight and Analytics department
• Roche: Managed partnership with AI advanced analytics firm. Analysed customer data to identify new opportunities and optimise current products
• Audi AG: Designed and implemented a customer-centric reorganisation of UK aftersales operations, resulting in 27% increase in annual sales
• eBay: Designed Sales and Marketing central operating model for Europe

Ford Motor Company (2012 - 2013)

• Led the end-to-end design and implementation of a US$250m global vehicle logistics solution to automate movement of >300k vehicles from factory to the customer
• Worked with stakeholders globally using Agile Scrum to coordinate complex dependencies. Anticipated and unblocked unanticipated issues to successfully deliver the project
• Managed global teams of senior stakeholders, software engineers, data scientists, site managers and unionised truck drivers to deliver product on time and under budget

Fair Wisconsin (2001 - 2005)

• Founded and directed state-wide non-profit start-up to protect rights for LGBT individuals
• Rapidly scaled organisation from $250k to $7m in 2 years in a fast-paced election setting
• Directed team of 27 staff, 70 lead volunteers and over 9,000 volunteers in 12 cities
• Managed senior stakeholders such as Governor’s Office, State Senators, and over 50 CEOs

Audi AG, Germany

Roche

NHS

Network Rail

ING Bank

Thomson Reuters

Sony Mobile

eBay

Intercept

Oxford University Press

Qualifications

• CIMA Certificate in Management Accounting
• Six Sigma Green Belt
• Agile Scrum certification