Philip James

| Thursday, December 20th, 2018

I am an outgoing and ambitious IT professional with a strong analytical background and a passion for technology. I have worked in a number of IT roles over the past 7 years, focusing on strategy, process improvement and product leadership. Key highlights of my work have been:

-Transforming our development practices to a scaled agile framework
-Roadmap development: securing funding and buy in from stakeholders
-Securing funds for implementation of role based security to protect IP through presenting to exec level
-Turning reactive and fragmented IT teams into a proactive product focused team
-Acting as an SME for a global sales datawarehouse

Client summary: HM Revenue & CustomsFord (Product Manager)Ford (Business Relationship Manager)Ford (Product Owner)Ford (Partner Management)Ford (Systems Analyst)

Experience:

HM Revenue & Customs

• Technical Business Analysis
• Product Owner
• Develop Canonical Data Model
• Service Design
• Data Modelling Using NEO 4J
• Analysis & Design Process Improvements
• API Test Support

Ford (Product Manager)

• Introduced scaled agile framework and transformed team into product focused organisation
• Produce a product roadmap which was a key enabler for a globally dispersed team to productively discuss product direction
• Oversaw and executed process improvements and the development of policies, procedures, methods, and tools in support of delivery.
• Directed and managed suppliers and subcontractors to support engagement.
• Established strategic plans along with Regional and global directors and maintain strong relationships with the delivery team, customer base, suppliers and other business leaders in support of cross-product businesses.
• Enhanced productivity of delivery team and business group through empowerment/enablement and mentoring.
• Managed financials and metrics for the product
• Promoted continuous feedback and improvement to the delivery team and customer.
• Lead the implementation of organisation and customer’s vertical and corporate initiatives.
• Managed customer requirements and expectations; ensuring customer engagements success.
• Provided high quality and timely services to create customer satisfaction, with a high degree of transparency and focus on customer impact

Ford (Business Relationship Manager)

• Managed business and IT partnership, acting as the face of IT to a range of customers
• Acted in a consultant role, advising on best practise for IT, the lifecycle of an IT project and how IT could be engaged to fufill business needs
• Negotiated prioritisation, scope and funding with customers and wider community to ensure maximum real world value was achieved
• Lead funding discussions from an IT perspective for a portfolio of applications and projects which supported a range of business objectives (Profitability, legal and mandatory etc…)
• Championed the use of proof of concept projects to guide funding decisions, which minimised cost of unsuitable work and better supported the business case for key projects
• Excellent data analysis proved a systemwide performance issue, highlighting that a connected system was the source of the issue.

Ford (Product Owner)

• Clearly communicated complex definitions to varied stakeholders (Developers, customers etc...)
• Project managed the pilot launch of the global sales data warehouse
• Lead agile transformation of the team
• Maintained a data dictionary and produced scripts to validate system data and verify output
• Optimised system queries to resolve performance issues
• Mentored the team around best practise for code review/promotion
• Worked with numerous dispersed gloabl teams and resolved areas where the teams were not performing well together, through clear communication, negotiation and process improvement
• Wrote the change control process and developed appropriate risk mitigation processes/strategies.

Ford (Partner Management)

• Managed business and IT partnership, acting as the face of IT to a range of customers
• Acted in a consultant role, advising on best practise for IT, the lifecycle of an IT project and how IT could be engaged to fufill business needs
• Lead funding discussions from an IT perspective for a portfolio of applications and projects which supported a range of business objectives (Profitability, legal and mandatory etc…)
• Delivered key deliverables for a legally required project with minimul funding by finding a pragmatic solution.
• Delivered a key data transfer project at short notice, with no funding due to an innovative solution. This delivered the company millions of dollars in licensing revenue, which was at risk
• Secured funding for the implementation of role based security for working with key partners to ensure IP was appropriatley protected.

Ford (Systems Analyst)

• Supported manufacturing plant floor systems which had high availability SLAs
• Managed the service desk process for handling incoming incident tickets
• Championed ITIL processes
• Resolved numerous routing issues with plant teams

Qualifications

• Product Owner
• NEO 4J
• Six Sigma Green Belt