Monica Cummins

Monica Cummins

Business Analysis/Service Design/User Research

Specialisations:   Business Analyst     Designer     User Researcher    

| Wednesday, January 30th, 2019

I am a versatile IT professional with 25+ years experience. For the last 14 years I have provided consultancy services to a number of clients on a variety of programmes involving the introduction, replacement, enhancement or expansion of IT systems and associated services. I'm comfortable working at senior levels on such things as business case development, procurement and contracting, but also happy to get into the detail with technical teams as required. I have excellent presentation, communication, organisation and planning skills and have participated in all stages of the project lifecycle many times over. I have held security clearance to CTC level. Past clients/employers include a number of government departments and agencies, HSBC, Sainsbury’s and Accenture.

Experienced in:
Business Analyst:
• Development of the Business Outline Case
• Development of Invitations to Tender
• Elicitation, validation and documentation of business, organisational and operational requirements
• Identification of areas of weakness, risks and opportunities
• Data migration strategy and design
• Workshop facilitation and presentations
Business Change/Transformation Management:
• Service Integration and Management (SIAM)
• Preparation for out-sourcing of existing products and services
• Current and future state process modelling, process improvement
• Change strategy and planning
• Benefits realisation
Project Management:
• Planning
• Team management
• Risks and Issues management
• Progress reporting to all levels

Client summary: HM Revenue and CustomsMetropolitan Police ServiceTransport for LondonHealth and Social Care Information CentreHSBCHealth and Social Care Information CentreFujitsuAccentureSainsburys
HM Revenue and Customs (May 15 - Mar 17)
  • Development of current and future state process models for a number of business areas
  • Creation and maintenance of backlog
  • Coordination of business analysis processes and procedures across the programme
  • Input into programme integration
  • Input into business change workstream
Metropolitan Police Service (Mar 14 - Feb 15)
  • Development of the specification of requirements for the end user service
  • Development of the current and target operating market roadmap
  • Produced sections of the business case for the new service
Transport for London (Sep 13 - Mar 14)
  • Development of the specification of requirements for the end user service
  • Developed part of the business change strategy
Health and Social Care Information Centre (Oct 11 - Apr 13)
  • Business Analyst on Clinical Audit Programme
  • Analysis and design specifications for web based applications for the nationwide clinical audit platform
  • Development and maintenance of the programme backlog
HSBC (Feb 11 - Sep 11)
  • Development of an end-to-end design of a new regulatory reporting service
Health and Social Care Information Centre (Oct 08 - Dec 10)
  • Business Analyst on Hospital Episodes System replacement programme
  • Development of the business requirements specification
  • Development of the operational requirements specification
  • Development of the business change specification
  • Input into the Invitation to Tender (ITT)
Fujitsu (Sep 06 - Oct 08)
  • Business Analyst on Connecting for Health Programme
  • Designed parts of the Cerner Millenium Patient Administration System
Accenture (Nov 00 - Apr 06)
  • Data Wareshouse Support Lead
  • Developed the process for the procurement and tracking of IT equipment
Sainsburys (Jan 98 - Nov 00)
  • Design, build, test, implementation and support of the Transport Optimisation System
  • BSc(Hons) Computing and Business Computer Systems