Conrad Gonsalves

Conrad Gonsalves

Agile Delivery/Service Management

Specialisations:   Delivery Manager     Service Manager    

| Tuesday, January 8th, 2019

An experienced Certified Scrum Master who is currently working Working in HMRC in the Digital Operations Area of CDIO, Development, Test & Operations, working on the Multi-channel Digital Tax Platform (MDTP) Infrastructure/WebOps Team as the Senior Agile Delivery Lead.

In addition, a highly commercial and results-driven Service Delivery Manager with extensive international experience in globalising and growing service delivery operations across US and European regions. Extremely customer focused with an excellent range of vendor management, service improvement, and ITIL process expertise. Offers an impressive 'from strategy through to execution' track record in maximising profitability and delivering strong client services in dynamic and challenging markets. Recognised for the ability to lead teams in the delivery of targets by identifying process improvements.

  • Scrum Master