Agile Delivery
Experience of an Agile/Scrum environment and able to apply the Agile philosophy to your day-to-day work
published on Tuesday, July 28th, 2020
Situation: HEE Revalidation project required an efficient team to iteratively deliver business value based on User needs. Task: Deliver prioritised features leveraging Agile Scrum approach. Actions: -Actively contributed to: Backlog Refinement, Sprint Planning, Show & Tells, Retrospectives and Daily Stand-ups. -Collaboratively worked on Agile backlog, delivering incremental features based on agreed prioritisation to […]
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Practices Agile principles
published on Saturday, February 22nd, 2020
HEE/NHS had poor data synchronisation between TIS/ESR. Our team leveraged Agile competence: -Collaborated in Scrum Team migrating data from Azure MySQL to AWS Aurora. -Included software-stack-upgrade to minimise programme-disruption. -Responsible for technical briefing to non-technical-business-stakeholders. -Iterative approach; feeding lessons-learned into development-process. -Led Agile-Guilds for Software-Development and Integration-Design. -Continuously updating the Dev Runbook Section to support […]
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Previous experience working with Public Sector clients or the NHS
published on Saturday, February 22nd, 2020
Our team has extensive Public Sector experience across multiple organisations; including most recently at HEE: -Designed/developed schemas for TIS. -Loaded NI numbers on to TIS to align with ESR. -Conducted interviews with Product Owner, end users and GMC technical staff on redevelopment opportunities for Reval. -Documented Reval ‘As-Is’ processes and data flows on Confluence. -Provided […]
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Demonstrable experience of Jira and Confluence
published on Wednesday, January 22nd, 2020
HEE used Confluence/Jira to document/manage their work Our team leveraged extensive experience: -Documented design discussions and decisions on Confluence. -Produced a Runbook section to support common issues and how to fix them. -Modified existing Confluence structure for ESR work, archiving old information, splitting information into a more navigable format and focusing on user experience. -Produced/managed […]
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Evidence of experience to map, agree, and document data flows and data ownership for systems integration purposes
published on Sunday, December 22nd, 2019
At HEE there was a need to update trainees details from ESR (NHS employment system) to ensure trainee details were current and reduce manual work and errors. Our team facilitated agreement on data flows/ownership: -Working with business managers and the ESR team to map and agree datasets to be updated on the master system. -Using […]
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Evidence of strong stakeholder management skills, and the ability to communicate and build relationships effectively with a broad range of people, both verbal and in writing
published on Friday, November 22nd, 2019
HEE were introducing a bi-directional interface with an NHS system to fix numerous interface issues. Our team managed stakeholders/communications: -Met face to face with NHS team; listening to their concerns and learning their goals. -Produced clear information through documents, tables, diagrams and presentations that were then discussed with individual stakeholders and at shared governance meetings. […]
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Process re-design and optimisation and mapping of user journeys. Producing As-Is and To-Be business process models
published on Tuesday, October 22nd, 2019
HEE were using a historic codebase that processed/produced csv files from an NHS system. Our team mapped user journeys and business processes; highlighting numerous issues with stability, performance and data quality: -Produced ‘As-Is’ model that explained numerous issues faced. -Worked with wider team on the desired ‘To-Be’ state; documenting the ‘To-Be’ process in Confluence. -Produced […]
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Evidence of experience in Business Analysis – gather needs and analysing information using comprehensive tools and techniques
published on Sunday, September 22nd, 2019
HEE required an ESR/TIS Bi-directional interface. Our team gathered user-needs and analysed information: -Identifying needs/performing gap-analysis, continually communicating iterative solution progress to the stakeholders; through JIRA. -Gathering/refining business requirements from product-managers, legal, end-users, documentation and third-party suppliers by conducting interviews/workshops/questionnaires; documenting results on Confluence. -Documenting requirements using BPMNL, Use-cases, User-stories and Activity-diagrams. -Proposing multi-cost solution/options; […]
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Agile Coaching certification/Agile delivery certification/Project management certification Coaching certification
published on Monday, July 8th, 2019
Significant (20+ years) agile development, delivery, support and mentoring experience; with relevant certifications including: -Agile Coaching & Delivery: -Certified Scrum Master (Scrum.org) -Certified Product Owner (Scrum.org) -Six Sigma Green Belt -Project Management Traditional -Prince II Foundation -Prince II Practitioner
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Experience of working for a Government department
published on Thursday, March 7th, 2019
At HMRC, we utilise Scrum/Kanban/SAFe/Lean-techniques to deliver from simple changes to a workflow to enterprise-wide-programmes. Our Scrum-Teams apply agile-best-practises; including: •TDD •Continuous-build/integration •Automated-testing (functional/non-functional) •Continuous-deployment •Processes/procedures built-up with extensive experience in Digital-Transformation-Programmes. Scaling resource levels to meet HMRC’s needs: •25/50/100+ •Seamlessly-integrating new-joiners. Engagement-key-points: •15 agile-teams •14 concurrent-Programmes/Release-Trains/Projects •100+ consultants working collaboratively with each-other/external-teams(client/third-party suppliers of […]
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Agile testing and QA including automation tools, unit, integration, functional, non-functional tests
published on Tuesday, November 6th, 2018
At HMRC, we provided a testing-framework compliant with modern standards; including ISO 29119. We adopted an ‘automate-by-default’ approach, creating functional/non-functional Framework utilising Jenkins, SOAPUI, JMeter, Java & Groovy. Our independently-audited Quality-Assurance-strategy/testing-framework is ISO 29119 compliant for concepts & definitions, process, documentation, techniques and keyword-driven-testing. Other Delivery Groups on the Customs Declaration Service programme & other projects […]
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Deliver capability within an existing enterprise governance framework (including pre-existing architecture, engineering practices, CI/CD pipeline and QA approval processes)
published on Tuesday, November 6th, 2018
Our consultants created a new Integration-development capability for HMRC to work on Brexit-critical-Programmes/Projects. Working within existing Chief Technology Office, Security & Programme-Management governance, we used whitelisted technologies to develop open-source, Cloud-agnostic, MicroService/ESB-based back-end headless-services to be consumed by various project-teams developing end-to-end business services. We worked with the existing provider of CI/CD-pipeline; iteratively improving the […]
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Ability in implementing software using the following development practices and processes; domain-driven design (DDD), Behaviour-driven development (BDD) and Test-driven development (TDD)
published on Friday, November 2nd, 2018
Our consultants iteratively-developed solutions with HMRC for extracting data from EU-systems before making it available for legacy-systems based on DDD principles. We agreed a canonical-data-model with business-users, leveraging a single-repository (PostGreSql) and employing separate bounded-contexts to present data to different legacy-systems. We re-developed the Programme-Backlogs to be Feature-Based facilitating a move to BDD; ensuring component-teams […]
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Planned and delivered Agile projects, within complex transformation programmes, adopting waterfall methods for tracking and reporting progress alongside Roadmap based planning
published on Thursday, November 1st, 2018
Our consultants work with HMRC to plan/deliver the complex Brexit-critical Customs Declaration Service and Border Systems Programme Transformation Programmes under a Scaled Agile Framework Environment; leveraging Roadmap Based Planning and reporting in an Iterative Waterfall Framework. We lead collaborative initiatives at Programme Increment Planning; planning 10-week increments and then coordinating delivery on a sprint-by-sprint basis […]
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Experience of working in a local Authority environment or similar
published on Wednesday, October 24th, 2018
Problem: Improve agile adoption across local authorities. Our team: -Conducted Agile adoption workshops for local authorities and businesses -Worked with Thurrock Council on Agile in Digital Transformation. -Worked with Southend Council on: -Agile in Digital Innovations Office. -Promoting agile-ways-of-working with the Robotics, AI and Technology Team. -Facilitated agile adoption with the Social Worker Service Transformation […]
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Experience of agile coaching within the context of more traditional project and programme management
published on Tuesday, April 24th, 2018
Problem: HMRC required a mixed (Traditional/Agile) design, development and delivery approach to integrate internal legacy-teams, third-party suppliers and EU-teams. Our team: -Analysed the existing project/programme management approaches; establishing: EU (Waterfall), Legacy (Waterfall/Kanban), third-party supplier (Scrum), Systems Integration Team (Scrum/Kanban). -Designed/implemented a wholistic programme/project management overlay; incorporating disparate delivery mechanisms through concentration on touch-points: -Requirements; functional […]
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Supporting the programme in robust vendor management and performance of third party delivery partners
published on Friday, January 12th, 2018
Our team managed third-party delivery partners at HMRC; including: -Established ‘Red Team’ governance structure to manage Cap-Gemini during re-architecture and Cloud migration of existing SDLC and existing services; achieving £1M+ refund of consultant fees to be offset against work programme. -Managed WSO2 software vendor relationship; reducing cost/license by 25%. -Managed Software-AG vendor relationship; establishing mitigations […]
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Ability to deliver high quality work to a fixed timeline and budget
published on Tuesday, November 28th, 2017
Our team has a proven track record of completing time/budget limited HMRC Projects; utilising Scrum/Kanban/Lean and Agile methodologies: -Customs Declaration Service infrastructure migration from Fujitsu Private Cloud to AWS; including Operating System/Software version upgrades; Alpha phase eight weeks. -Border Systems Programme (8 Projects): resolved multiple cross dependencies; unknown overlaps; gaps/conflicts; Discovery phase four weeks. -Multi […]
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Strong project monitoring and management
published on Friday, September 29th, 2017
Our team designed/developed an agile project monitoring/management system for the Border Systems Programme at HMRC: Implemented a unified backlog across eight projects; reducing cost by 30% through consolidation of overlapping requirements. -Established a multi-stage SDLC; ensuring open, honest and transparent monitoring through JIRA dashboard open to all stakeholders. -Championed ‘Knowledge-Hub’; holding artifacts including: features/journeys/environments/systems/specifications/services/end-points/schema/releases/programmes/projects-details; facilitating […]
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Planning multi-year, complex technology and business change programmes/projects including resource and financial management, and dependency management
published on Tuesday, September 19th, 2017
Our team successfully planned/implemented a three year business change programme at HMRC: -Established ways of working, within existing governance/decision-making framework, for new business group; creating internal resource, financial and dependency management processes; automating many through JIRA workflows. -Created a new Systems Integration team of 100+; achieving a 50% saving compared to 3rd-party supplier. -Established Cloud-based […]
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Expertise in the evaluation of a team or individuals’ agile maturity and evidence of tailoring of approach
published on Thursday, August 24th, 2017
Problem: HMRC Systems Integration team required agile maturity: Our team: -Assessed team as having limited agile capability. -Analysed the team’s future requirements assessing mix of: Scrum/Kanban/Lean/SAFe required. -Worked with team to develop Product-Management capability; creating agile-process around JIRA-workflows. -Revised SDLC establishing Backlog templating saving 8-hours/Scrum Team/Sprint. -Introduced multi-stage SDLC through Kanban; optimising architecture, pre-analysis, analysis, […]
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Experience of successfully designing and delivering services aligned to GDS service standards or equivalent
published on Tuesday, August 22nd, 2017
Problem: HMRC required a GDS-Service-Standard Eu-systems Data-Extraction Service for consumption by legacy-systems: Our team: Discovery -Collaboratively agreed definition-of-problem with business through workshop. -Established user-journeys/personas/accessibility-requirements through workshops/interviews with diverse stakeholders. -Agreed constraints for policy/technology/processes were collated/documented whilst applying lean-techniques in process-mapping workshops; identifying opportunities to remove waste. Alpha -Iteratively designed/developed prototypes for Extract (from Eu-system), Transform […]
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Experience managing successful delivery within a complex multi-organisation landscape
published on Saturday, July 15th, 2017
Problem: HMRC required a multi-disciplinary team to deliver the complex Border-Systems-Programme in a multi-organisation landscape: Our team: Discovery -Agreed goal/problem-definition with diverse stakeholders; through questionnaire/workshop. -Assessed user-journeys; collaborating with Digital/Risk/Cloud/Data/Finance/Security/Architecture teams. -Identified client constraints; conducting cross-team-workshops to identify gaps & cost savings across 8 projects. -Agreed cross-team risk-prioritised Alpha-backlog for testing ideas with success-measures; ensuring […]
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Experience of coaching, mentoring, knowledge transfer and supporting teams, individuals and services to adopt agile values, behaviours, tools and technique
published on Monday, July 3rd, 2017
Problem: HMRC staff needed coaching/mentoring to improve agile adoption. Our team collaborated with client to grow an agile team to 200+: -3 people coached as Scrum Masters then mentored to achieve 2 Product/Delivery Managers and 1 Agile Coach; managing 12 Development Scrum Teams. -Coached/mentored 3 people to achieve Product Manager (Service Management, DevOps and Architecture); […]
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Delivering complex transformation at HMRC
published on Friday, June 16th, 2017
Our SC-cleared team has 25+ years delivery-management experience of solving complex transformation-problems; including at HMRC: -Development/Delivery Leadership for new business transformation; growing new Systems-Integration team comprising 200+ Architects, Analysts, Developers, Testers, DevOps, Delivery-Managers and Scrum-Masters; adapting to evolving requirements in a continually changing environment. -Implemented Cloud-based IaaS/PaaS/SaaS providing resilient/reusable technical and business services to internal […]
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Demonstrable experience of working with development teams in an Agile delivery setup, creating BDD style User Stories, maintaining and prioritising Product backlog and roadmap with Product Owners
published on Monday, May 22nd, 2017
HMRC required migration from legacy monolith to Microservices solution. Our team acted as pseudo-Product Owner in Scrum team: -Created agile backlog from mapped business flows, creating features/user-stories using ‘As a… I want to… so that…’ format. -Created/refined backlog in JIRA; with supporting flow information in Confluence. -Created BDD Acceptance Criteria and test scripts for functional […]
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Working as a team with our organisation as well as suppliers
published on Thursday, May 11th, 2017
Our team mentored the in-house team through ‘Red Team’ efficiency/cost reduction programme with Fujitsu and Cap-Gemini at HMRC: -Established transparent cost model for infrastructure and service development; establishing roadmaps for efficiency savings. -Led Fujitsu through infrastructure Cloud-migration; reducing hosting/maintenance costs by 90%. -Led Cap-Gemini through re-architecture (monolithic deployment to SOA); increasing deployments from fortnightly to […]
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Drive outcomes making decision effectively while also considering the point of view of others
published on Wednesday, April 19th, 2017
Our team led the HMRC team responsible for integrating multiple suppliers’ deliverables: -Agreed goal/problem definition with stakeholders. -Assessed user journeys/personas; in collaboration with other teams (Cap Gemini/Accenture/Equal Experts/In house). -Identified client constraints; conducting cross team workshops; identifying overlaps/gaps across 4 value streams in SAFe programme/improvements/cost savings. -Agreed cross team backlog with success measures; ensuring cost effective, […]
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Understanding and experience of agile governance for service design in line with the GDS principles
published on Wednesday, February 15th, 2017
Problem: HMRC required agile governance aligned to GDS principles. Our team: -Developed Lean-optimised JIRA workflows for Agile phased-delivery: Idea, Discovery, Alpha, Beta and Live-phases. -Adopted a User-Centric WCAG-compliant approach; ensuring progress through each gate governed appropriately. -Designed/Implemented platform to provide multiple re-use opportunities; ensuring mandatory reuse of platform unless exception granted through governance-process. -Adopted iterative-approach […]
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Knowledge and experience of agile tools, product and software development ability to select the right tools eg Jira, MS Planner
published on Monday, December 19th, 2016
Problem: HMRC required agile tools/product/software knowledge to select the tools for agile transformation. Our team: -Assessed client needs against various backlog management tools (JIRA, Rally, Trello, Excel); selecting/implementing JIRA. -Assessed client needs/constraints against Collaboration tooling (Slack, Google Docs, SharePoint); selecting Slack and SharePoint. -Created bespoke Deployment Management tool utilising Neo4J (Graph-database) facilitating multi-team/multi-programme deployments on […]
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Strong client upskilling and knowledge transfer capability
published on Wednesday, November 9th, 2016
Our team collaborated with the HMRC-client; growing an agile team of 200+ over 3 years: -3 people coached as Scrum-Masters then mentored to achieve 2 Product/Delivery-Managers and 1 Agile-Coach; managing 12 Development Scrum-Teams. -Coached/mentored 3 people to achieve Product-Manager (Service-Management/DevOps/Architecture); utilising Kanban. -Coached/mentored team of 4 Business-Operations personal; leveraging Lean-techniques to optimise Business-Processes then automating […]
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Successfully applied and utilised Agile delivery skills in the course of delivering a Digital Service
published on Wednesday, October 5th, 2016
We delivered MASP Digital Service at HMRC; utilising Scrum/Kanban/Lean-Agile-methodologies: -Conducted secondary user research reviewing available documentation/primary user research through workshops/interviews; resolving conflicts/managing stakeholder expectations. -Identified user journeys; user personas; ‘as is’ & options for ‘to be’ architectures (logical/physical); high-level Alpha-stage Backlog/Roadmap. -Challenged status quo, championing a ‘we can do better’ approach; incorporating continuous user feedback […]
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Experience working in Agile environments using Scrum, LeSS or other Agile frameworks
published on Thursday, September 22nd, 2016
HMRC required more user-centric ‘agile’ development. Our team leveraged extensive Agile experience: -Acting as Business Analyst, representing business as pseudo-Product Owner, within Scrum Team in Scaled Agile Framework Environment; delivering complex integrations working with multiple development teams across a complex organisational structure. -Deputising/assisting Scrum Master duties during Scrum-of-Scrums working with in-house teams and third-party suppliers. […]
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Added Value – Set out any innovative, unique or additional experience, service or offer you would bring
published on Thursday, September 15th, 2016
Problem: HMRC Systems-Integration-team had an expensive out-sourcing model. Our team worked collaboratively with the client team to setup a new Development & Delivery capability of 200+; implementing agile Process Improvements: -Kanban – used to connect elements of SDLC together and facilitate deployments. -Kaizen – instilled a culture of self-improvement to generate multiple improvement opportunities. -Lean […]
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Evidence of ability to map business processes and data flow from source to target according to the data and development lifecycle
published on Monday, August 22nd, 2016
HMRC were developing microservice platforms with an integration layer to communicate between components. Our team mapped business processes/data flows: -Working in the Discovery-phase with business to map the business flows as Sequence diagrams and creating features in the backlog. -Producing user stories supporting identified flows, mapping interfaces, defining data standards and producing data mappings. -Managing […]
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Managing multi workstream delivery teams
published on Wednesday, June 8th, 2016
Our team managed eight delivery workstreams for the technically/politically-complex Border-Systems-Programme at HMRC: -Managed multiple-cross-dependencies; multiple-supplier-delivery-teams; conflicting-technologies; fluid-requirements/agreed-solutions; unknown-overlaps/gaps/conflicts. -Analysed business-processes establishing user-journeys/personas; through interviews/workshops with: policy-team, users (internal/external), administrators and senior-management. -Created cross-project-‘to-be’-model establishing agreed project/technical-boundaries; identifying key-overlaps/gaps/conflicts; agreeing consensus-based-solutions/mitigations. -Coordinated complex-multi-supplier re-architecting/design/development : internal/external (Accenture/Cap-Gemini/Equal-Experts/Fujitsu/IBM); sharing solution-designs/best-practises with other-suppliers. -Managed stakeholder-engagement with NGOs; including […]
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Experience of working with both traditional and modern interfaces and systems integration, to document proposals for possible solutions and drive the solution of choice with the developers and others
published on Tuesday, March 22nd, 2016
HMRC wanted to develop 12 file transfer journeys using SOS-Berlin JobScheduler and Java based Microservices. Our team worked with traditional/modern interfaces to drive the solutions forward: -Designing architectural-patterns to interface FTP and Microservices with legacy-services (messages->queues->flat files and vice versa); facilitating dual running during trader migration. -Worked closely with programme architects to discover viable solution-options, […]
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Understanding of agile and approaches and supporting context, such as behaviours, governance, process and culture
published on Friday, February 26th, 2016
Problem: After a significant re-organisation; HMRC required a more flexible Systems Integration team. Our team designed/implemented a business-value-centric Agile Engagement Model: -Instilled Product-centric Supplier Management process, with appropriate governance; doubling efficiency. -Established existing Tech Stack/Future Roadmap Product Management approach; governing a business-value prioritisation culture. -Instilled collaborative culture, working seamlessly with third-party suppliers. Highly successful demonstration […]
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Successfully escalating and managing risk to deliver successful outcomes
published on Tuesday, March 16th, 2010
Our team successfully setup/managed a client-centric outcomes-based RAID-management system for EMC’s customer escalations throughout EMEA/APAC: -Collaborated with customers/internal stakeholders; agreeing an Escalation Management Process within existing governance framework. -Iteratively automated process through Documentum workflows; storing RAID information in Documentum Webtop and transparently displaying progress to all stakeholders through dynamic dashboard. -Worked with external clients, consultancies […]
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