Experience using variety of user research methods, including prototyping

Problem: HMRC required Live-Service and Operational-Management documentation.
Our team:
Discovery
-Agreed goal/problem-definition with stakeholders through workshops; identifying need for Knowledge-Base.
-Assessed user-journeys/personas; in collaboration with stakeholders through workshops/interviews.
Alpha
Conducted iterative (user-based-feedback) prototype-development based on high-risk backlog-items:
-Automated document-categorisation based on department/subject/type; sending through JIRA-workflows for processing.
-Smart-service-discovery using Hashicorp-Consul; facilitating multi-Cloud-architecture.
-File-migration/management - file-system to AWS-S3.
-Document transformation/storage on MarkLogic NoSQL-database.
-Deployment-Data-Manager relationship-management using Neo4J-Graph-database; facilitating visualisation of real-time-deployment information for multiple-projects including integrations to JIRA (action-items)/Confluence (Service-Management/Support-documentation).
-Document creation/processing (Service-Management/Development-Pipeline) through user-interface, using templates; facilitating automatic-processing leveraging JIRA-workflows.
Outcome: Service/Operational-Management documentation/processes/procedures were created automatically throughout the development-process.